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- Tasks: Lead the design and implementation of loyalty and incentive programmes to boost customer engagement.
- Company: Join CertainTeed, a leader in innovative building products with over 110 years of experience.
- Benefits: Enjoy flexible benefits, health insurance, retirement plans, and paid time off.
- Why this job: Make a real impact by shaping loyalty strategies across multiple business units.
- Qualifications: 5-8+ years in technical project management and experience with loyalty programmes required.
- Other info: Collaborative environment with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced, technically proficient and customer obsessed Project Manager, Loyalty & Incentives to lead the design, implementation, and scaling of loyalty, rebates, and incentive programs that deepen customer engagement and drive measurable business growth. This role requires strong technical program leadership, systems thinking, and cross functional leadership. The successful candidate will serve as a strategic owner of loyalty initiatives, partnering closely with IT, Finance, Sales, Digital, Data/Analytics, Operations, and external vendors to deliver scalable, compliant, and automated loyalty solutions across the organization. In addition, this role will play a key role in shaping and advancing the Saint-Gobain 360 loyalty strategy in North America, working across multiple business units and contributing to competitive intelligence, market analysis, and strategic roadmap development.
The ideal candidate brings deep experience in technical project management, loyalty or incentive programs, and enterprise systems, with a demonstrated ability to translate business strategy into robust technical and operational solutions.
Responsibilities- Program Strategy & Design: Lead the translation of business objectives into comprehensive loyalty and incentive program designs, including reward structures, earning logic, eligibility criteria, segmentation strategies, and omnichannel customer experience flows. Define program KPIs, success metrics, and measurement frameworks in partnership with Analytics and Finance. Evaluate, recommend, and influence the selection of loyalty platforms, vendors, and enabling technologies.
- Technical Program & Project Management: Own end-to-end delivery of loyalty and incentive initiatives, from discovery and requirements through implementation, testing, deployment, and post-launch optimization. Develop detailed functional and technical requirements for backend systems supporting rebates, points accrual, redemptions, customer identity, and financial tracking. Act as a senior liaison between business stakeholders and technical teams, ensuring requirements are clearly defined, technically feasible, and aligned with enterprise architecture. Lead complex system integrations across CRM, ERP, marketing automation, e-commerce platforms, mobile applications, and data warehouses. Manage project plans, timelines, dependencies, risks, issues, and stakeholder communications with minimal oversight.
- Operational Excellence & Governance: Design and implement scalable operational workflows and governance models for program administration, customer support, exception management, and financial reconciliation. Partner closely with Finance to ensure incentive calculations are accurate, compliant, auditable, and aligned with accounting standards. Establish and maintain high-quality documentation, including process maps, system diagrams, data flows, and standard operating procedures.
- Cross Functional Leadership: Partner with Strategy, Digital, Loyalty, and Marketing Communications to deliver seamless, intuitive customer journeys across digital and third-party channels. Monitor program performance, customer behavior, and feedback to identify opportunities for optimization, innovation, and expansion. Contribute to long-term roadmap planning and continuous improvement initiatives.
- Customer Experience & Optimization: Partner with Strategy, Digital, Loyalty, and Marketing Communications to deliver seamless, intuitive customer journeys across digital and third-party channels. Monitor program performance, customer behavior, and feedback to identify opportunities for optimization, innovation, and expansion. Contribute to long-term roadmap planning and continuous improvement initiatives.
- 5–8+ years’ experience in technical project management, program management, or digital product delivery within complex, matrixed organizations.
- Proven experience designing, implementing, or managing loyalty, rewards, incentive, rebate, or membership programs.
- Strong understanding of backend systems, APIs, data flows, and system integration concepts.
- Demonstrated expertise with project management methodologies (Agile/Scrum, hybrid, or waterfall as appropriate).
- Ability to translate complex business needs into clear, actionable technical and functional requirements.
- Strong cross-functional communication and influence skills.
- Experience with CRM, ERP, and/or marketing technology systems.
- Experience in a complex, multi business unit or distributed sales environment.
- Knowledge of financial controls related to rebates or incentives.
- Familiarity with loyalty vendors, martech stacks, or customer data platforms (CDPs).
- Background in industries such as manufacturing, distribution, retail, or B2B services.
Project Manager, Loyalty & Incentive Systems in Loughborough employer: Saint Gobain Cristaleria, SL
Contact Detail:
Saint Gobain Cristaleria, SL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager, Loyalty & Incentive Systems in Loughborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience with loyalty and incentive programs. Show them you’re not just a fit on paper, but a perfect match for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the right choice for the Project Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Project Manager, Loyalty & Incentive Systems in Loughborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in loyalty and incentive programs. We want to see how your skills align with the specific requirements of the Project Manager role.
Showcase Your Technical Skills: Since this role requires strong technical proficiency, don’t shy away from detailing your experience with backend systems, APIs, and project management methodologies. We love seeing candidates who can bridge the gap between business needs and technical solutions.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and bullet points where possible to make it easy for us to see your qualifications at a glance. We appreciate a well-structured application.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Saint Gobain Cristaleria, SL
✨Know Your Program Inside Out
Before the interview, dive deep into the specifics of loyalty and incentive programs. Understand the key components like reward structures and eligibility criteria. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Technical Savvy
Be prepared to discuss your experience with backend systems, APIs, and data flows. Highlight any past projects where you successfully managed system integrations. This will demonstrate your technical proficiency and ability to lead complex initiatives.
✨Communicate Cross-Functionally
Since this role requires collaboration across various departments, practice articulating how you've worked with teams like IT, Finance, and Marketing in the past. Use specific examples to illustrate your cross-functional communication skills.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples where you had to manage risks or resolve issues during a project. This will show your capability to handle challenges effectively.
