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- Tasks: Connect with customers, solve problems, and ensure smooth order processing.
- Company: Join a top global employer focused on customer and colleague value.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be the heartbeat of our business and make a real difference for customers.
- Qualifications: Great communication skills, proactive mindset, and a passion for customer service.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
At Saint-Gobain, we’re always on the lookout for talented people who can bring their personality, enthusiasm, and customer focus to our Customer Service team in East Leake. We may not have an immediate vacancy right now, but if you’d love to work for a Top Global Employer where customers are as valued as our colleagues, we’d love to hear from you! By registering your interest, you’ll be the first to know when new opportunities arise.
About the Role
Our Customer Service Advisors are the heartbeat of our business - uniting us with our customers and bringing our products and solutions to life. You’ll build relationships, solve problems creatively, and help customers get exactly what they need, when they need it. When opportunities open, typical responsibilities include:
- Speaking with customers via phone and email to understand their needs.
- Processing orders accurately and updating systems to ensure smooth delivery.
- Identifying and resolving issues efficiently to provide great customer experiences.
- Contributing ideas for service improvements and continuous development.
- Building strong relationships and gathering customer insight.
As you grow in the role, there are opportunities to specialise in areas such as bespoke projects, exports, or account management - with full training and development to support your career.
What We Look For
We’re looking for people who go the extra mile for customers and enjoy being part of a collaborative team. Experience is great, but attitude and values mean even more. You’ll bring:
- Great communication and listening skills
- Initiative and creative thinking
- Confidence using systems and learning new technology
- Strong attention to detail and the ability to prioritise
- A proactive, solutions-focused mindset
Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. We know that a diverse workplace is not only a more enjoyable place to be, but also facilitates better judgement calls and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
Flexibility
The world of work is changing. At Saint-Gobain, we’re always open to new ways of working as we know everyone's circumstances are different. Our standard working hours are 08:00 – 17:00, Monday to Friday, but we’re open to flexible working arrangements—whether that’s adjusted hours, part-time roles, or job-sharing. Let’s talk about what works for you.
If you match our criteria, we will be in touch to discuss your experience and more about you as a person. We can’t wait to start our journey with you!
Expression of Interest- Customer Service Advisor in Loughborough employer: Saint Gobain Cristaleria, SL
Contact Detail:
Saint Gobain Cristaleria, SL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expression of Interest- Customer Service Advisor in Loughborough
✨Tip Number 1
Make sure to showcase your personality during interviews! We want to see the real you, so don’t be afraid to let your enthusiasm shine through. Remember, it’s all about building that connection with the team.
✨Tip Number 2
Research Saint-Gobain and its values before your interview. Knowing what we stand for will help you align your answers with our mission and show us you’re genuinely interested in being part of our team.
✨Tip Number 3
Practice your communication skills! As a Customer Service Advisor, you’ll need to engage with customers effectively. Try role-playing scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be the first to know about new opportunities as they arise. Let’s get you on board!
We think you need these skills to ace Expression of Interest- Customer Service Advisor in Loughborough
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your communication skills and any relevant experience that shows you can go the extra mile for customers. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if needed to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re in the loop for any new opportunities that pop up. We can’t wait to hear from you!
How to prepare for a job interview at Saint Gobain Cristaleria, SL
✨Know the Company
Before your interview, take some time to research Saint-Gobain. Understand their values, mission, and what makes them a top global employer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Focus
As a Customer Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you went the extra mile for a customer or resolved an issue creatively. This will demonstrate your proactive, solutions-focused mindset.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you respond thoughtfully and show that you value communication. You can even practice this skill with a friend beforehand to build your confidence.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for development, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
