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- Tasks: Manage customer interactions, process orders, and resolve issues to enhance the customer journey.
- Company: Join Glassolutions, part of Saint-Gobain, the UK's leading glass processor and distributor.
- Benefits: Enjoy flexible working hours, a supportive environment, and opportunities for personal growth.
- Why this job: Be the voice of customers, drive sales, and work in a diverse, innovative culture.
- Qualifications: Strong communication skills, initiative, attention to detail, and a desire to satisfy customers.
- Other info: Open to flexible working arrangements to suit your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
- United Kingdom,Yorkshire and the Humber,Elland
As the Customer Service Coordinator, you will oversee and elevate daily interactions with our customers throughout the entire sales cycle—from handling enquiries and estimates to managing order entry, resolving invoice queries, and addressing complaints.
Glassolutions is part of Saint-Gobain Building Glass UK&I – the largest processor, distributor and repairer of glass and glazing systems in the UK
What we’re looking for:
Experience is great- but its not everything- if you have the right attitudes and values we can teach you the know how. What you will need is:
- Strong communication skills to harvest business relationships
- High levels of initiative to think of creative solutions
- Digital navigation to switch between systems
- High attention to detail to get it right first time
- Able to prioritise tasks and get to the most important bits first
- A genuine desire to understand and satisfy customers – continuously taking and sharing their perspective with all around.
What you will be doing:
This role will take ownership of the customer journey, delivering a proactive, high-quality approach to managing enquiries, processing orders, and overseeing after-sales support.
- Generate sales opportunities from existing customers, with a focus on value-added products.
- Maintain relationships with customers and promote the use of the ecommerce platform to improve order efficiency.
- Act as the customer advocate within the business, representing their needs and concerns.
- Communicate proactively with customers to resolve issues, ensuring satisfaction
- Manage order processing, price inquiries, complaints, and any service issues to ensure smooth resolution.
- Conduct data entry for orders, remake credit notes, and cash sales according to company policy.
- Gain in-depth knowledge of the product range, customer logistics, and technical specifications to meet customer requirements effectively.
- Understand branch and regional capabilities to set accurate expectations with customers.
- Prepare and follow up on customer quotes promptly, adapting based on customer conversion drivers.
- Use digital tools and internal systems (e.g., CRM, SharePoint) for managing customer and sales data, and assist with related administrative tasks.
Are Glass Solutions and Saint-Gobain inclusive employers?
Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
The world of work is changing. At Saint-Gobain, we’re always open to new ways of working. Everyone has different needs and commitments.
Our standard working pattern is 8.30am-5pm Monday to Thursday with a 4pm finish on a Friday – though if you need some flexibility- we’ll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can’t promise to meet every request when we’re recruiting. But we do promise to listen.
If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
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Customer Service Co-ordinator employer: Saint Gobain Cristaleria, SL
Contact Detail:
Saint Gobain Cristaleria, SL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator
✨Tip Number 1
Familiarise yourself with the products and services offered by Glassolutions. Understanding the product range will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you articulate your thoughts clearly and confidently, which is crucial for managing customer interactions and resolving issues.
✨Tip Number 3
Get comfortable with digital tools and CRM systems. If you have access to similar software, spend some time learning how to navigate them efficiently, as this will be a key part of your daily tasks in the role.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've handled customer complaints or difficult situations in the past. Being able to discuss these experiences will highlight your initiative and customer-centric approach.
We think you need these skills to ace Customer Service Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your strong communication skills, attention to detail, and ability to prioritise tasks in your CV and cover letter. Provide specific examples of how you've demonstrated these skills in previous roles.
Show Your Initiative: In your application, mention instances where you've taken the initiative to solve problems or improve processes. This will demonstrate your proactive approach, which is essential for this role.
Personalise Your Cover Letter: Write a personalised cover letter that reflects your genuine desire to understand and satisfy customers. Mention why you are interested in working for Glassolutions and how you can contribute to their customer service goals.
How to prepare for a job interview at Saint Gobain Cristaleria, SL
✨Showcase Your Communication Skills
As a Customer Service Coordinator, strong communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues or built relationships.
✨Highlight Your Initiative
Employers value candidates who can think on their feet. Share instances where you took the initiative to solve a problem or improve a process. This will show that you have the proactive mindset they are looking for.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Prepare to discuss how you ensure accuracy in your work, whether it's processing orders or managing customer data. Mention any tools or methods you use to maintain high standards.
✨Express Your Customer-Centric Approach
Make it clear that you genuinely care about customer satisfaction. Share examples of how you've gone above and beyond to meet customer needs and how you gather feedback to improve service. This aligns with the company's values and mission.
