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- Tasks: Build strong partnerships and align IT solutions with business goals to drive innovation.
- Company: Join a leading company that values trust, empowerment, and collaboration.
- Benefits: Competitive salary, annual bonus, flexible benefits, and wellness programs.
- Why this job: Be the bridge between IT and business, making a real impact on digital transformation.
- Qualifications: Bachelor's degree or equivalent experience in IT or business; strong communication skills required.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
The Business Relationship Manager (BRM) serves as a strategic partner, trusted advisor, and collaborative leader, bridging the gap between Saint-Gobain Technology Services NA (SGTS) and the business unit(s) they support. This role focuses on fostering strong relationships, building trust, and empowering business partners to leverage IT solutions effectively to achieve their strategic objectives.
The BRM works closely with business leaders to understand their needs, challenges, and goals, aligning IT services and solutions to drive measurable value, operational efficiency, and innovation. Acting as a key advocate for IT within the business, the BRM champions digital transformation initiatives, supports demand management, and ensures seamless execution of IT projects and programs. By promoting collaboration and delivering impactful IT strategies, the BRM enables the business to succeed in a dynamic, technology-driven environment.
With a focus on relationship building, value delivery, and continuous improvement, the BRM helps Saint-Gobain achieve its long-term vision by aligning IT capabilities with business priorities and empowering business partners to unlock the full potential of technology.
As a Business Relationship Manager, you’ll serve as the bridge between IT and the business—building trust, driving collaboration, and ensuring technology enables measurable results. You’ll partner with leaders to align IT services with business goals, champion digital transformation, and turn strategic vision into execution.
- Business Partnership & Relationship Management
- Build strong, trusted partnerships with business leaders to understand goals and align IT priorities.
- Foster collaboration and trust between IT and the business to ensure shared accountability for results.
- Advocate for IT policies, cybersecurity standards, and best practices across assigned business units.
- Equip leaders with the insight and tools to leverage IT solutions effectively and make informed decisions.
- Actively lead change management efforts to drive adoption and minimize disruption during IT rollouts.
- Serve as a strategic advisor to business leadership, shaping long-term IT roadmaps aligned with organizational goals.
- Translate business strategies into actionable IT initiatives that deliver value and innovation.
- Identify opportunities for digital transformation, including Manufacturing 4.0, IoT, and emerging technologies.
- Balance risk and reward when evaluating new technology opportunities or investments.
- Assess, prioritize, and coordinate IT demands to ensure alignment with strategic objectives.
- Partner with IT teams to manage portfolios, allocate resources, and ensure visibility of key initiatives.
- Track KPIs to measure IT service quality and business satisfaction.
- Quantify and communicate the value delivered through IT projects and services.
- Identify opportunities to optimize processes, improve efficiency, and enhance end-user experience.
- Oversee IT projects from planning to delivery, ensuring timelines, resources, and business outcomes are achieved.
- Manage risks and issues proactively to ensure successful execution.
- Facilitate collaboration between IT, business stakeholders, and vendors to deliver high-quality solutions.
- Communicate progress, challenges, and achievements clearly to leadership and project sponsors.
Required Education: Bachelor’s degree in Information Technology, Business Administration, Computer Science, Management Information Systems, or a related field; or a high school diploma with 10+ years of relevant IT experience.
Experience: Minimum of 3–5 years leading IT projects or support teams, with a proven record of aligning technology solutions to business needs.
Communication: Strong written and verbal communication skills with the ability to translate technical concepts into clear business language.
Languages: Fluent in English; French Canadian fluency (written and verbal) required for Canada-based roles.
Travel: Up to 35% across the U.S. and Canada.
Highly Preferred Certifications: Business Relationship Management (BRMP, CBRM), IT Service Management (ITIL), or Project and Program Management (PMP, CSM, SAFe).
Business & Technical Insight: Familiarity with manufacturing environments, Industry 4.0, IoT, and digital transformation initiatives. Strong business acumen with the ability to identify opportunities where technology delivers measurable value. Skilled at balancing strategic and tactical perspectives to guide IT investments and ensure value realization.
Interpersonal & Leadership Skills: Proven ability to influence, persuade, and collaborate effectively across teams and leadership levels. Exceptional presentation skills; able to synthesize complex topics into clear, impactful messages. Strong relationship-building, negotiation, and conflict-management capabilities. Proactively identifies opportunities to improve processes, enhance efficiency, and strengthen IT-business alignment. Anticipates and mitigates IT-related risks to support operational continuity and business resilience.
At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.
Business Relationship Manager employer: Saint Gobain Cristaleria, SL
Contact Detail:
Saint Gobain Cristaleria, SL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they align with your values. Practice common interview questions and think about how your experience as a Business Relationship Manager can add value to their team.
✨Tip Number 3
Showcase your soft skills! As a BRM, relationship-building is key. Be ready to share examples of how you’ve fostered collaboration and trust in past roles. This will demonstrate your ability to bridge gaps between IT and business effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Saint-Gobain.
We think you need these skills to ace Business Relationship Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Relationship Manager role. Highlight your experience in building strong partnerships and aligning IT solutions with business goals, as this is key to what we’re looking for.
Showcase Your Communication Skills: Since this role requires strong written and verbal communication skills, don’t shy away from demonstrating these in your application. Use clear, concise language and make sure to translate any technical jargon into business-friendly terms.
Highlight Relevant Experience: Focus on your past experiences that relate directly to the responsibilities of a BRM. Whether it’s leading IT projects or advocating for digital transformation, make sure we can see how your background aligns with our needs.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Saint Gobain Cristaleria, SL
✨Know Your Business Inside Out
Before the interview, dive deep into understanding Saint-Gobain's business model and how IT plays a role in achieving their strategic objectives. Familiarise yourself with their recent projects, especially those related to digital transformation and Industry 4.0, so you can speak confidently about how your skills align with their needs.
✨Build Your Relationship Skills
As a Business Relationship Manager, relationship building is key. Prepare examples of how you've successfully fostered collaboration between IT and business units in the past. Think about specific challenges you faced and how you overcame them to build trust and drive results.
✨Showcase Your Strategic Thinking
Be ready to discuss how you can translate business strategies into actionable IT initiatives. Bring examples of how you've previously assessed IT demands and prioritised them to align with business goals. This will demonstrate your ability to think strategically and deliver measurable value.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms. During the interview, focus on being clear and concise, ensuring that your points resonate with both technical and non-technical stakeholders.
