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- Tasks: Manage customer complaints and provide top-notch technical support for our products.
- Company: Join Saint-Gobain, a leader in sustainable construction with a focus on innovation.
- Benefits: Flexible working options, competitive salary, and a supportive team environment.
- Why this job: Be the go-to expert for customers and help shape a better world through construction.
- Qualifications: Experience in technical advice and complaint management, with a passion for customer support.
- Other info: Diverse workplace with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
At Saint-Gobain Exterior Solutions, we’re looking for an Aftercare Manager to join our Technical team, helping customers recognise us as a trusted technical expert and primary point of accountability for product-related aftercare. This is to ensure a consistent, progressional and market-leading aftercare service that supports customers, protects the brand and aligns with the Saint-Gobain Exterior Solutions standards. It will oversee the management of customer complaints, providing technical support and represents the business within relevant trade bodies. This is a full-time role based at either our Flitwick or Telford offices.
What we’re looking for:
- Understanding of the construction market and the building regulations
- Experienced in providing technical advice, complaint management or aftercare roles
- Technical understanding and ability to understand Product Data Sheets and able to articulate to customers and internal stakeholders
- Passion for customer support and possess a customer-centric mindset
What you will be doing:
- Own the full lifecycle of product-related complaints, ensuring timely, professional and commercially responsible solutions
- Provide accurate and market leading technical advice to inform customers on how the SGES products/systems should be installed in determining root cause of claims
- Support daily management of the technical hotline and technical inbox, ensuring consistent, high-quality technical advice
- Provide recommendations and insights to the business to support continuous improvement
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of ‘Making the World a Better Home’. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility? At Saint-Gobain, we’re always open to new ways of working. Everyone has different needs and commitments. We’ll happily discuss any need you might have for this role. Whilst we can’t promise to meet every request when we’re recruiting, we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
Aftercare Manager in Bristol employer: Saint Gobain Cristaleria, SL
Contact Detail:
Saint Gobain Cristaleria, SL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the construction industry, especially those who work at Saint-Gobain. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can discuss building regulations and product data sheets confidently. We want to see your passion for customer support shine through!
✨Tip Number 3
Showcase your problem-solving skills! Think of examples where you've managed complaints or provided technical advice. We love candidates who can demonstrate their ability to handle challenges with a customer-centric mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the Saint-Gobain family. Let’s make the world a better home together!
We think you need these skills to ace Aftercare Manager in Bristol
Some tips for your application 🫡
Know Your Stuff: Make sure you understand the construction market and building regulations. We want to see that you can provide solid technical advice and manage complaints effectively, so highlight any relevant experience in your application.
Show Your Customer-Centric Mindset: We’re all about putting customers first! In your application, share examples of how you've gone above and beyond for customers in previous roles. This will show us that you have the passion for customer support we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Aftercare Manager position. We can’t wait to hear from you!
How to prepare for a job interview at Saint Gobain Cristaleria, SL
✨Know Your Stuff
Make sure you brush up on your understanding of the construction market and building regulations. Familiarise yourself with the products and systems offered by Saint-Gobain, as well as their Product Data Sheets. This will help you articulate technical advice confidently during the interview.
✨Showcase Your Customer-Centric Mindset
Prepare examples that highlight your passion for customer support. Think about times when you've successfully managed complaints or provided exceptional aftercare. This will demonstrate your ability to align with the company's values and commitment to customer satisfaction.
✨Practice Problem-Solving Scenarios
Anticipate questions related to complaint management and technical support. Prepare to discuss how you would handle specific scenarios, including determining root causes of claims. This will show your analytical skills and readiness to take ownership of the full lifecycle of product-related complaints.
✨Engage with Their Values
Familiarise yourself with Saint-Gobain's purpose of 'Making the World a Better Home' and their commitment to sustainability. Be ready to discuss how your personal values align with theirs, and how you can contribute to continuous improvement within the company.
