At a Glance
- Tasks: Drive sales and motivate your team to smash targets in a vibrant retail environment.
- Company: Join Diptyque, a luxury brand known for its commitment to diversity and excellence.
- Benefits: Enjoy a dynamic work atmosphere with global exposure and growth opportunities.
- Other info: Flexible hours and a professional appearance are key to success in this role.
- Why this job: Be part of a passionate team in the beauty industry and make a real impact.
- Qualifications: Love for fragrance and proven sales skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
- Job Title
- Senior Sales Assistant
- Reports To
- Wholesale Manager
- Location
- John Lewis High Wycombe
Key Responsibilities
- Deliver agreed sales KPI’s for the counter focusing on sales, ATV, UPT, and conversion.
- Motivate the team to meet KPI targets.
- Assist with the execution of all product launches per the Marketing Plan and VM guidelines, including in‑store displays and layouts.
- Coordinate with host store teams for installation and ensure all parties are satisfied.
- Manage all events including launch previews, customer events, MDS and fragrance fittings.
- Set exemplary standards of customer service, handling consumer queries and complaints professionally.
- Demonstrate in‑depth knowledge of products and effectively represent the brand in the store.
- Coach and develop team members as required.
- Monitor competitors and industry trends.
- Communicate commercial insights about host store and counter performance, making fact‑based recommendations with the Counter Manager.
- Attend host store business meetings and relay information to manager and HQ.
- Maintain high standards for back‑of‑house areas, ensuring the counter is clean and tidy.
- Ensure accurate and timely completion of paperwork and reporting (daily, weekly, monthly).
- Interpret sales data to set and implement action plans in line with HQ direction.
- Follow host store cash handling guidelines, tilting procedures and processes.
- Ensure all staff adhere to security, health and safety policies.
- Collaborate with the Inventory Manager and host store buying teams to maintain adequate stock levels and conduct scheduled stock takes.
- Handle emergency situations involving the host store and team members when the Counter Manager is absent.
- Perform general administrative duties and comply with company and host store rules and policies.
Qualifications & Requirements
- Passion for fragrance, beauty, or luxury retail experience.
- Proven sales record with a focus on retail KPIs.
- Strong people, performance, and management skills.
- Expert customer service skills and confidence in interacting with the general public.
- Self‑motivated, focused, and able to take initiative.
- Excellent verbal and written communication skills.
- Professional appearance reflecting the company and store standards.
- Availability for full‑time work with flexible hours, including Saturdays and occasional Sundays.
Benefits & Conditions
This full‑time role offers global exposure and a dynamic work environment with opportunities for growth.
Diptyque is committed to diversity in all its forms and considers each application carefully.
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Senior Sales Assistant employer: Saint Germain Limited
At Diptyque, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and fosters personal growth. As a Senior Sales Assistant in our High Wycombe location, you'll enjoy global exposure and the chance to develop your skills in a dynamic retail environment, all while being part of a team that is passionate about fragrance and luxury. We are dedicated to supporting our employees with flexible working hours and a commitment to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Assistant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Saint Germain Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Saint Germain Limited!
We think you need these skills to ace Senior Sales Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Saint Germain Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Saint Germain Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Saint Germain Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Saint Germain Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
