At a Glance
- Tasks: Deliver exceptional customer service and achieve sales targets in a luxury retail environment.
- Company: Join Diptyque, a renowned luxury brand with a rich heritage and creative spirit.
- Benefits: Gain global exposure, develop your skills, and enjoy a dynamic work culture.
- Other info: Flexible hours and opportunities for personal and professional growth await you.
- Why this job: Be part of an ambitious team and unleash your creativity in a vibrant setting.
- Qualifications: Passion for fragrance and luxury retail, with strong sales and customer service skills.
The predicted salary is between 22050 - 26950 £ per year.
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects.
Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
- Role: Sales Assistant
- Full Time
To deliver agreed sales KPI’s for the store - these KPI’s will focus on sales, ATV, UPT, conversion and CRM.
Develop an understanding of the KPI and Business objectives of the business on a daily and weekly basis
Understand the KPI reporting required for the host store and the company as required
Assist with boutique reporting when needed.
Ensure that every customer is approached and assisted to achieve sales targets.
Maintain and develop strong relations with customers and deliver impeccable service at all times.
Work with the team for events both in-store and off site as the business requires
Make sure that you are always up to date with product knowledge, key trends and promotions and launches within the business.
Attend key training sessions held by the company
Ensure that all back of house areas are maintained to a high standard that supports the needs of the sales floor
Ensure that the counter is clean, neat and tidy at all times
Support the implementation of and ongoing maintenance of all visual animations in store and in the windows, including seasonal campaigns and gift wrapping
Ensure that sales/ customer contacts/ requirements are recorded and monitored.
Assist Counter Manager in duties and additional tasks as and when required.
Follow all host store cash handling guidelines at all times.
Ensure that at all times company dress code and grooming guidelines are adhered to.
Maintain a good relationship with all colleagues at Diptyque.
Abide at all times by Company and Host Store rules and policy.
You will be required to work in other London Diptyque locations if needed.
The successful candidate will
- A passion and previous Fragrance/ Beauty/ Luxury Retail Experience.
- Sales focused with a proven sales record.
- Strong people and performance/ management skills.
- Expertly honed customer service skills and enjoy interacting confidently with the general public.
- Must be self-motivated, focused and be able to use own initiative.
- Communication both verbal and written to a high degree is also a must.
- Expertly groomed at all times as appearance must be able to reflect our company and store to be worked in.
- Available Full Time and have flexible working hours.
- Position will include Saturdays and some Sundays.
- Be assertive, dynamic and always have a can do and positive attitude.
- This is a fantastic opportunity to join an organisation that have ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure.
Diptyque is committed to diversity in all its forms and considers each application carefully.
At Diptyque, we unleash your imagination and creativity and support your personal and professional development within a committed and talented team united in a shared adventure.
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Sales Assistant - Harrods employer: Saint Germain Limited
At Diptyque, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and fosters personal growth. As a Senior Sales Assistant in our High Wycombe location, you'll enjoy global exposure and the chance to develop your skills in a dynamic retail environment, all while being part of a team that is passionate about fragrance and luxury. We are dedicated to supporting our employees with flexible working hours and a commitment to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Harrods
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Saint Germain Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Saint Germain Limited!
We think you need these skills to ace Sales Assistant - Harrods
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Saint Germain Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Saint Germain Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Saint Germain Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Saint Germain Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
