At a Glance
- Tasks: Support sales performance and manage store operations as a key Brand Ambassador.
- Company: Join Diptyque, a luxury brand known for its evocative perfumes and skincare products.
- Benefits: Gain valuable retail experience in a dynamic environment with growth opportunities.
- Other info: Flexible hours, including weekends, in a vibrant store atmosphere.
- Why this job: Be part of a passionate team and represent a prestigious luxury brand.
- Qualifications: Experience in fragrance, beauty, or luxury retail with strong sales and customer service skills.
The predicted salary is between 28800 - 43200 € per year.
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
MAIN PURPOSE AND SCOPE OF THE JOB: The Senior Sales Assistant within a department store will actively support the Counter Manager with the sales KPI performance of the counter as a junior member of the store management team. In the absence of the Counter Manager, the Senior Sales Assistant will assume full accountability for all areas of the store. As a key Brand Ambassador, ensure Diptyque's positioning as a true luxury brand.
DUTIES AND KEY RESPONSIBILITIES:
- To deliver agreed sales KPIs for the counter, focusing on sales, ATV, UPT, and conversion.
- Assist with the execution of all product launches as per Marketing Plan and VM guidelines.
- Assist with the management of all events inclusive of launch previews, customer events, MDS and Fragrance Fittings.
- Provide excellent customer service and deal with consumer queries and complaints professionally.
- Demonstrate high levels of knowledge about our products and represent the brand effectively.
- Assist with the ongoing coaching and development of team members.
- Maintain knowledge of key competitors and industry trends.
- Communicate effectively about the host store and counter performance.
- Attend Host Store business meetings and relay information as required.
- Ensure back of house areas are maintained to a high standard.
- Work with the Manager to complete paperwork and reporting accurately and on time.
- Ensure compliance with host store Cash Handling guidelines.
- Maintain full knowledge of till procedures and processes.
- Be aware of security and health and safety issues and requirements.
- Work with the Inventory Manager to ensure sufficient stock levels and conduct regular stock takes.
- Assist with the management of emergency situations in the absence of the Counter Manager.
- Perform general administrative duties.
- Abide by Company and Host Store rules and policy.
The successful candidate will have:
- A passion and previous experience in Fragrance/Beauty/Luxury Retail.
- Sales focus with a proven sales record.
- Strong understanding of retail KPIs.
- Strong people and performance management skills.
- Expertly honed customer service skills.
- Self-motivated and able to use own initiative.
- High degree of verbal and written communication skills.
- Professional appearance that reflects the company and location.
- Availability for full-time work with flexible hours, including Saturdays and some Sundays.
- A positive attitude and assertiveness.
This is a fantastic opportunity to join an organisation with ambitious growth plans and offers global exposure. Diptyque is committed to diversity in all its forms and considers each application carefully.
Senior Sales Assistant in London employer: Saint Germain Limited
At Diptyque, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Westbourne. As a Senior Sales Assistant, you will not only play a pivotal role in driving sales and enhancing customer experiences but also benefit from ongoing training and development opportunities that foster personal and professional growth. Join us to be part of a luxury brand that values creativity, diversity, and ambition, while enjoying the unique charm of our Parisian heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Assistant in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Diptyque's history, products, and values. This way, you can show off your passion and knowledge, making you stand out as a true Brand Ambassador.
✨Tip Number 2
Practice your sales pitch! Think about how you would sell Diptyque products to customers. Highlight your previous sales experience and be ready to share specific examples of how you've met or exceeded KPIs in the past.
✨Tip Number 3
Show off your customer service skills! Be prepared to discuss how you've handled difficult situations with customers. Share stories that demonstrate your ability to maintain high standards of service, even under pressure.
✨Tip Number 4
Don’t forget to network! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
We think you need these skills to ace Senior Sales Assistant in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for luxury retail and fragrances shine through. We want to see how your enthusiasm aligns with Diptyque's brand values and mission.
Highlight Relevant Experience:Make sure to showcase any previous experience in beauty or luxury retail. We’re looking for candidates who can demonstrate a strong sales record and an understanding of retail KPIs, so don’t hold back!
Be Personable:Your written application should reflect your excellent customer service skills. Use a friendly tone and show us how you interact confidently with customers, as this is key to being a great Brand Ambassador.
Tailor Your Application:Take the time to customise your application for the Senior Sales Assistant role. Mention specific duties from the job description that excite you and how you can contribute to the team. Remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Saint Germain Limited
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Diptyque's product range. Familiarise yourself with their fragrances, skincare products, and any recent launches. This will not only show your passion for the brand but also help you answer questions confidently.
✨Demonstrate Your Sales Savvy
Be prepared to discuss your previous sales experiences and how you've met or exceeded KPIs in the past. Think of specific examples where you motivated a team or improved sales performance. This will highlight your ability to contribute to the store's success.
✨Showcase Your Customer Service Skills
Prepare to share instances where you've provided exceptional customer service. Think about how you handled difficult situations or complaints. This is crucial for a role that emphasises high standards of customer interaction, so be ready to impress!
✨Dress the Part
As a luxury brand ambassador, your appearance matters. Dress smartly and in line with the brand's aesthetic for the interview. This shows that you understand the importance of presentation and are serious about representing Diptyque.
