At a Glance
- Tasks: Maximise retail sales and build strong customer relationships as a key Brand Ambassador.
- Company: Join the luxurious world of Diptyque, renowned for its evocative perfumes and skincare.
- Benefits: Gain valuable retail experience in a dynamic environment with growth opportunities.
- Other info: Flexible hours, including weekends, in a vibrant London location.
- Why this job: Be part of a luxury brand and make a real impact on customer experiences.
- Qualifications: Passion for fragrance and previous retail experience are essential.
The predicted salary is between 22000 - 28000 £ per year.
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
MAIN PURPOSE AND SCOPE OF THE JOB:
Responsible for maximising retail sales and building strong relationships with customers and team/colleagues at Diptyque. As a key Brand Ambassador, ensure Diptyque’s positioning as a true luxury brand.
DUTIES AND KEY RESPONSIBILITIES:
- To deliver agreed sales KPI’s for the store - these KPI’s will focus on sales, ATV, UPT, conversion and CRM.
- Develop an understanding of the KPI and Business objectives of the business on a daily and weekly basis.
- Understand the KPI reporting required for the host store and the company as required.
- Assist with boutique reporting when needed.
- Ensure that every customer is approached and assisted to achieve sales targets.
- Maintain and develop strong relations with customers and deliver impeccable service at all times.
- Work with the team for events both in-store and off site as the business requires.
- Make sure that you are always up to date with product knowledge, key trends and promotions and launches within the business.
- Attend key training sessions held by the company.
- Ensure that all back of house areas are maintained to a high standard that supports the needs of the sales floor.
- Ensure that the counter is clean, neat and tidy at all times.
- Support the implementation of and ongoing maintenance of all visual animations in store and in the windows, including seasonal campaigns and gift wrapping.
- Ensure that sales/customer contacts/requirements are recorded and monitored.
- Assist Counter Manager in duties and additional tasks as and when required.
- Follow all host store cash handling guidelines at all times.
- Ensure that at all times company dress code and grooming guidelines are adhered to.
- Maintain a good relationship with all colleagues at Diptyque.
- Abide at all times by Company and Host Store rules and policy.
The successful candidate will:
- A passion and previous Fragrance/Beauty/Luxury Retail Experience.
- Sales focused with a proven sales record.
- Strong people and performance/management skills.
- Expertly honed customer service skills and enjoy interacting confidently with the general public.
- Must be self-motivated, focused and be able to use own initiative.
- Communication both verbal and written to a high degree is also a must.
- Expertly groomed at all times as appearance must be able to reflect our company and store to be worked in.
- Available Full Time and have flexible working hours. Position will include Saturdays and some Sundays.
- Be assertive, dynamic and always have a can do and positive attitude.
This is a fantastic opportunity to join an organisation that has ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure. Diptyque is committed to diversity in all its forms and considers each application carefully.
Sales Assistant in London employer: Saint Germain Limited
At Diptyque, located in the vibrant heart of London, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Sales Assistant, you will not only have the opportunity to engage with luxury products but also benefit from comprehensive training and development programmes that encourage personal and professional growth. Join us in a role that offers global exposure and the chance to be part of a passionate team dedicated to delivering impeccable service and building lasting customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Diptyque's history, products, and values. This will not only impress your interviewers but also help you connect with their luxury ethos.
✨Tip Number 2
Practice your sales pitch! Think about how you would approach a customer in-store. Role-play with a friend or in front of the mirror to refine your communication skills and boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Diptyque family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Assistant in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for luxury retail shine through! Share why you’re excited about working with Diptyque and how your previous experience aligns with our brand values.
Be Specific About Your Skills:Highlight your sales achievements and customer service skills. Use specific examples to demonstrate how you've met KPIs in the past, as this will show us you understand what it takes to succeed in this role.
Tailor Your Application:Make sure to customise your application for the Sales Assistant position. Mention key responsibilities from the job description and explain how your background makes you a perfect fit for each one.
Keep It Professional Yet Personal:While we want to see your personality, remember to maintain a professional tone. A well-structured application that reflects your unique style will definitely catch our eye!
How to prepare for a job interview at Saint Germain Limited
✨Know Your KPIs
Before the interview, make sure you understand the key performance indicators (KPIs) mentioned in the job description. Familiarise yourself with terms like sales, ATV, UPT, and conversion rates. This will show that you're not just interested in the role but also understand what drives success at Diptyque.
✨Showcase Your Passion for Luxury Retail
During the interview, express your enthusiasm for luxury retail and fragrance. Share any previous experiences you have in this area, and be ready to discuss your favourite products from Diptyque. This will help you connect with the interviewers and demonstrate that you’re a true brand ambassador.
✨Demonstrate Impeccable Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond to assist a customer or resolved a challenging issue. This will highlight your ability to maintain strong relationships with customers, which is crucial for the Sales Assistant role.
✨Dress to Impress
Since appearance is important at Diptyque, ensure you dress smartly for the interview. Choose an outfit that reflects the luxury brand's image while also being comfortable. This will not only boost your confidence but also show that you understand the company's grooming standards.
