Assistant Manager in London

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

DUTIES AND KEY RESPONSIBILITIES

• To deliver agreed sales KPI’s for the store focusing on sales, ATV, UPT, conversion and CRM.
• Assist with the execution of all product launches as per Marketing Plan and instruction from HQ, including sampling campaigns, in-store displays, layouts and window schemes.
• Work with the Business Manager to implement and adhere to VM guidelines at all times, ensuring that the team are trained on all standards.
• Manage all events inclusive of launch previews, customer events, MDS and Fragrance Fittings.
• Provide excellent customer service and deal with consumer queries and complaints professionally.
• Maintain and develop strong relations with customers and deliver impeccable service at all times.
• Ensure that all staff demonstrate high levels of knowledge about our products and can fully represent the brand in the store.
• Maintain knowledge of key competitors and industry trends.
• Act as the secondary point of contact at the store for HQ, giving and receiving feedback and information professionally.
• Communicate effectively with the Store Manager about the commercial understanding of the store and make fact-based recommendations to improve the business.
• Participate in regular team meetings to keep the staff updated on all areas of the business.
• Ensure the back of house areas are maintained to a high standard that supports the needs of the sales floor.
• Support the Business Manager to ensure all paperwork and reporting is completed accurately and on time.
• Ensure that Cash Handling guidelines are followed at all times.
• Support the Business Manager with managing the store team and dealing with staffing issues where appropriate.
• Coach and develop all staff on an ongoing basis using available tools.
• Address performance issues of team members smoothly and effectively in a timely manner.
• Be aware of all security and health and safety issues and ensure all staff are informed.
• Support actions of loss prevention in risk management, physical security, store cash controls and inventory management.
• Manage maintenance within the store with the Business Manager and Operations Manager.
• Ensure stock levels are sufficient and monitored, conducting regular scheduled stock takes as required.
• Act as the local market retail “expert” for Diptyque by developing relationships with local retailers and events.
• Be contactable at all times as the secondary key holder for the store.
• Manage all emergency situations involving the store and team members in the absence of the Business Manager.
• Perform general administrative duties.
• Abide by Company rules and policy.

Diptyque is committed to diversity in all its forms and considers each application carefully.