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For Companies At a Glance
- Tasks: Engage with supporters and manage administrative tasks at our fundraising Hub.
- Company: Join Saint Francis Hospice, a caring community celebrating 40 years of service.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Make a real impact by connecting with donors and supporting a vital cause.
- Qualifications: Previous customer service or administrative experience is essential; be friendly and self-motivated.
- Other info: A DBS check will be required for the successful candidate.
The predicted salary is between 30000 - 42000 £ per year.
At Saint Francis Hospice, having just celebrated 40 years of caring, we are now embarking on an exciting and ambitious 5-year strategy ensuring that we will be here for our local community. Supporters are at the heart of everything we do and delivering a first-class experience is central to the effective stewardship of our donors and potential donors.
This role will be crucial in ensuring this takes place, using a natural ability to engage with people on the phone or in person. It will also require previous experience within a customer services/administrative role and the ability to be friendly, compassionate and self-motivated.
This will involve overseeing the fundraising Hub and being the first point of contact for potential supporters visiting the hospice, as well as administrative duties such as thanking supporters and responding to enquiries.
Please note that a DBS (Disclosure & Barring Service) basic criminal record check will be screening for the successful candidate.
Please click on the apply button to download an application form and we would appreciate it if you could also complete and return an Equality & Diversity Monitoring Form.
Supporter Care Officer employer: Saint Francis Hospice
Contact Detail:
Saint Francis Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Officer
✨Tip Number 1
Familiarise yourself with Saint Francis Hospice's mission and values. Understanding their commitment to the community will help you connect with potential supporters and demonstrate your alignment with their goals during any conversations.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since this role involves engaging with supporters both over the phone and in person, being able to convey warmth and compassion is key.
✨Tip Number 3
Network with current or former employees of Saint Francis Hospice if possible. They can provide insights into the organisational culture and what it takes to excel in the Supporter Care Officer role.
✨Tip Number 4
Prepare for potential questions about how you would handle specific situations involving supporters. Think of examples from your previous experience that showcase your problem-solving skills and ability to provide excellent customer care.
We think you need these skills to ace Supporter Care Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Supporter Care Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting the community and your customer service experience. Use specific examples to demonstrate your ability to engage with people and handle enquiries effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or administration. Include details about your interactions with supporters or donors, showcasing your friendly and compassionate nature.
Complete Required Forms: Make sure to download and fill out the application form and the Equality & Diversity Monitoring Form as mentioned in the job posting. Double-check that all information is accurate before submitting your application.
How to prepare for a job interview at Saint Francis Hospice
✨Show Your Compassion
As a Supporter Care Officer, empathy is key. Be prepared to share examples of how you've engaged with customers or supporters in a compassionate manner. This will demonstrate your ability to connect with people on a personal level.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service or administrative roles. Share specific instances where you successfully managed enquiries or provided exceptional support, as this will show that you have the necessary skills for the job.
✨Prepare for Common Questions
Anticipate questions related to donor stewardship and how you would handle various scenarios. Practising your responses can help you feel more confident and articulate during the interview.
✨Demonstrate Your Motivation
Express your enthusiasm for the role and the mission of Saint Francis Hospice. Showing that you are self-motivated and genuinely care about making a difference will resonate well with the interviewers.
