Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with supporters, manage the fundraising Hub, and handle administrative duties.
- Company: Saint Francis Hospice has been caring for the community for 40 years and is expanding its impact.
- Benefits: Gain valuable experience in a supportive environment with opportunities for personal growth.
- Why this job: Join a compassionate team making a real difference in people's lives while developing your skills.
- Qualifications: Previous customer service or administrative experience; friendly, compassionate, and self-motivated.
- Other info: A DBS check is required for the successful candidate.
The predicted salary is between 30000 - 42000 £ per year.
At Saint Francis Hospice, having just celebrated 40 years of caring, we are now embarking on an exciting and ambitious 5-year strategy ensuring that we will be here for our local community. Supporters are at the heart of everything we do and delivering a first-class experience is central to the effective stewardship of our donors and potential donors.
This role will be crucial in ensuring this takes place, using a natural ability to engage with people on the phone or in person. It will also require previous experience within a customer services/administrative role and the ability to be friendly, compassionate and self-motivated.
This will involve overseeing the fundraising Hub and being the first point of contact for potential supporters visiting the hospice, as well as administrative duties such as thanking supporters and responding to enquiries.
Please note that a DBS (Disclosure & Barring Service) basic criminal record check will be screening for the successful candidate.
Please click on the apply button to download an application form and we would appreciate it if you could also complete and return an Equality & Diversity Monitoring Form.
Supporter Care Officer employer: Saint Francis Hospice
Contact Detail:
Saint Francis Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Officer
✨Tip Number 1
Familiarise yourself with Saint Francis Hospice's mission and values. Understanding their commitment to the community will help you connect with potential supporters and demonstrate your alignment with their goals during any conversations.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since this role involves engaging with supporters both over the phone and in person, being able to convey warmth and compassion is key to making a great impression.
✨Tip Number 3
Network with current or former employees of Saint Francis Hospice if possible. They can provide valuable insights into the organisational culture and what it takes to excel in the Supporter Care Officer role.
✨Tip Number 4
Prepare for potential interview questions by thinking about your previous customer service experiences. Be ready to share specific examples that highlight your ability to handle enquiries and show appreciation to supporters.
We think you need these skills to ace Supporter Care Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Supporter Care Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting the community and your customer service experience. Use specific examples to demonstrate your ability to engage with people and handle enquiries effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or administration. Detail your achievements and how they relate to the responsibilities of the Supporter Care Officer role, such as managing communications or overseeing administrative tasks.
Complete Required Forms: Make sure to download and fill out the application form and the Equality & Diversity Monitoring Form as mentioned in the job posting. Double-check that all sections are completed accurately before submitting.
How to prepare for a job interview at Saint Francis Hospice
✨Show Your Compassion
As a Supporter Care Officer, your ability to engage with people is key. During the interview, demonstrate your compassion and friendliness by sharing examples of how you've positively impacted customers or supporters in previous roles.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in customer service or administrative roles. Be specific about your responsibilities and how they relate to the tasks you'll be handling at Saint Francis Hospice.
✨Prepare for Common Questions
Anticipate questions related to donor engagement and supporter care. Think about how you would handle difficult situations or complaints, and prepare thoughtful responses that showcase your problem-solving skills.
✨Understand the Organisation's Mission
Familiarise yourself with Saint Francis Hospice's mission and values. Being able to articulate why their work matters to you will show your genuine interest in the role and the organisation.
