At a Glance
- Tasks: Lead retail teams, drive sales, and ensure exceptional customer experiences across multiple stores.
- Company: Join a meaningful charity with a focus on community and customer engagement.
- Benefits: Competitive salary, flexible working, and opportunities for personal development.
- Other info: Exciting opportunity to work with passionate teams and contribute to a great cause.
- Why this job: Make a real impact while developing your leadership skills in a dynamic retail environment.
- Qualifications: Proven retail management experience and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Retail Head Office - Unit 10, Ashton Gate, RM3 8UF
Contract type: Permanent
Rolling Advert - please apply as soon as possible. We reserve the right to close this vacancy early if we receive a high volume of applications.
Are you a dynamic retail leader who thrives in a fast‑paced, multi‑site environment? Do you have a passion for delivering exceptional customer experiences whilst driving commercial success for a meaningful cause? We are looking for a Retail Support Manager to play a vital role in ensuring our retail shops continue to thrive, providing hands‑on leadership support across our store network when it’s needed most.
Key Responsibilities- Operational & Commercial: You will work closely with the Retail Regional Manager to deliver high‑quality retail performance, maximise income, and support our ambitious growth plans. Travel across our stores to provide operational leadership, particularly covering vacancies, sickness, and annual leave. You will lead by example on the shop floor, inspiring teams, maintaining excellent standards, and ensuring a positive experience for every customer and donor. Support delivery of the retail strategy and contribute to income growth targets (over £3.5m). Drive sales performance and maximise income through innovative retail approaches. Ability to effectively analyse data. Support local fundraising activities, promotions, and community engagement events. Promote Gift Aid, and provide coaching to teams on income generation.
- Store & Shop Floor Management: Ensure high standards in visual merchandising, stock processing, and store presentation. Maintain compliance with health & safety, financial procedures, and retail policies. Monitor performance and report issues or non‑compliance appropriately. Lead, motivate, and develop store teams and volunteers. Foster a high‑performing, collaborative, and customer‑focused culture. Support training and development, including coaching on commercial performance. Build strong relationships with staff, volunteers, and stakeholders.
- Customer Experience: Deliver outstanding customer and donor experiences across all stores. Respond to feedback and ensure timely escalation of complaints. Promote the hospice’s values through compassionate and professional interactions.
- Proven senior retail management experience (minimum 2 years).
- Experience managing multiple sites and teams.
- A strong track record of delivering commercial results.
- Excellent leadership, communication, and people development skills.
- Strong organisational and planning ability, with a results‑driven mindset.
- Experience working across operations, finance, and customer service.
- The ability to work flexibly, manage competing priorities, and adapt to change.
- Experience in charity retail and working with volunteers.
- Full UK driving licence.
Please note that a DBS (Disclosure & Barring Service) basic criminal record check will be undertaken as part of our pre‑employment screening for the successful candidate.
Retail Support Manager in Romford employer: Saint Francis Hospice
As a Retail Support Manager at our vibrant retail head office in Ashton Gate, you will join a dynamic team dedicated to delivering exceptional customer experiences while driving commercial success for a meaningful cause. We pride ourselves on fostering a collaborative and high-performing work culture, offering ample opportunities for personal and professional growth, alongside competitive benefits that support your well-being. With a focus on community engagement and innovative retail strategies, this role not only allows you to lead and inspire teams but also to make a significant impact in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Support Manager in Romford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Saint Francis Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Saint Francis Hospice!
We think you need these skills to ace Retail Support Manager in Romford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Saint Francis Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Saint Francis Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Saint Francis Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Saint Francis Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
