At a Glance
- Tasks: Lead retail teams, drive sales, and ensure exceptional customer experiences across multiple stores.
- Company: Join a meaningful charity with a focus on community and customer engagement.
- Benefits: Competitive salary, flexible working, and opportunities for personal development.
- Other info: Exciting opportunity to work with passionate teams and contribute to a great cause.
- Why this job: Make a real impact while developing your leadership skills in a dynamic retail environment.
- Qualifications: Proven retail management experience and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Retail Head Office - Unit 10, Ashton Gate, RM3 8UF
Contract type: Permanent
Rolling Advert - please apply as soon as possible. We reserve the right to close this vacancy early if we receive a high volume of applications.
Are you a dynamic retail leader who thrives in a fast‑paced, multi‑site environment? Do you have a passion for delivering exceptional customer experiences whilst driving commercial success for a meaningful cause? We are looking for a Retail Support Manager to play a vital role in ensuring our retail shops continue to thrive, providing hands‑on leadership support across our store network when it’s needed most.
Key Responsibilities- Operational & Commercial: You will work closely with the Retail Regional Manager to deliver high‑quality retail performance, maximise income, and support our ambitious growth plans. Travel across our stores to provide operational leadership, particularly covering vacancies, sickness, and annual leave. You will lead by example on the shop floor, inspiring teams, maintaining excellent standards, and ensuring a positive experience for every customer and donor. Support delivery of the retail strategy and contribute to income growth targets (over £3.5m). Drive sales performance and maximise income through innovative retail approaches. Ability to effectively analyse data. Support local fundraising activities, promotions, and community engagement events. Promote Gift Aid, and provide coaching to teams on income generation.
- Store & Shop Floor Management: Ensure high standards in visual merchandising, stock processing, and store presentation. Maintain compliance with health & safety, financial procedures, and retail policies. Monitor performance and report issues or non‑compliance appropriately. Lead, motivate, and develop store teams and volunteers. Foster a high‑performing, collaborative, and customer‑focused culture. Support training and development, including coaching on commercial performance. Build strong relationships with staff, volunteers, and stakeholders.
- Customer Experience: Deliver outstanding customer and donor experiences across all stores. Respond to feedback and ensure timely escalation of complaints. Promote the hospice’s values through compassionate and professional interactions.
- Proven senior retail management experience (minimum 2 years).
- Experience managing multiple sites and teams.
- A strong track record of delivering commercial results.
- Excellent leadership, communication, and people development skills.
- Strong organisational and planning ability, with a results‑driven mindset.
- Experience working across operations, finance, and customer service.
- The ability to work flexibly, manage competing priorities, and adapt to change.
- Experience in charity retail and working with volunteers.
- Full UK driving licence.
Please note that a DBS (Disclosure & Barring Service) basic criminal record check will be undertaken as part of our pre‑employment screening for the successful candidate.
Retail Support Manager in Romford employer: Saint Francis Hospice
Join a dedicated charitable organisation in Romford that values its employees and fosters a supportive work culture. As a Part-Time Charity Retail Operations Lead, you will benefit from flexible working hours, opportunities for personal growth, and the chance to make a meaningful impact in the community while working alongside passionate individuals committed to making a difference.
