Retail Head Office - Unit 10, Ashton Gate, RM3 8UF Contract type: Permanent Rolling Advert - please apply as soon as possible. We reserve the right to close this vacancy early if we receive a high volume of applications. Are you a dynamic retail leader who thrives in a fast‑paced, multi‑site environment? Do you have a passion for delivering exceptional customer experiences whilst driving commercial success for a meaningful cause? We are looking for a Retail Support Manager to play a vital role in ensuring our retail shops continue to thrive, provide hands‑on leadership support across our store network when it’s needed most. Key Responsibilities Operational & Commercial * You will work closely with the Retail Regional Manager to deliver high‑quality retail performance, maximise income, and support our ambitious growth plans. * Travel across our stores to provide operational leadership, particularly covering vacancies, sickness, and annual leave. * You will lead by example on the shop floor, inspiring teams, maintaining excellent standards, and ensuring a positive experience for every customer and donor. * Support delivery of the retail strategy and contribute to income growth targets (over £3.5m) * Drive sales performance and maximise income through innovative retail approaches. * Ability to effectively analyse data. * Support local fundraising activities, promotions, and community engagement events. * Promote Gift Aid, and provide coaching to teams on income generation. Store & Shop Floor Management * Ensure high standards in visual merchandising, stock processing, and store presentation. * Maintain compliance with health & safety, financial procedures, and retail policies. * Monitor performance and report issues or non‑compliance appropriately. * Lead, motivate, and develop store teams and volunteers. * Foster a high‑performing, collaborative, and customer‑focused culture. * Support training and development, including coaching on commercial performance. * Build strong relationships with staff, volunteers, and stakeholders. Customer Experience * Deliver outstanding customer and donor experiences across all stores. * Respond to feedback and ensure timely escalation of complaints. * Promote the hospice’s values through compassionate and professional interactions. Experience Required: * Proven senior retail management experience (minimum 2 years). * Experience managing multiple sites and teams. * A strong track record of delivering commercial results. * Excellent leadership, communication, and people development skills. * Strong organisational and planning ability, with a results‑driven mindset. * Experience working across operations, finance, and customer service. * The ability to work flexibly, manage competing priorities, and adapt to change. * Experience in charity retail and working with volunteers. * Full UK driving licence. Please note that a DBS (Disclosure & Barring Service) basic criminal record check will be undertaken as part of our pre‑employment screening for the successful candidate. #J-18808-Ljbffr
