At a Glance
- Tasks: Lead a team to maximise income and exceed targets in our Romford store.
- Company: Join a charity-focused retail team making a difference in the community.
- Benefits: Competitive salary, flexible hours, and the chance to develop your leadership skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact while gaining valuable management experience in retail.
- Qualifications: Previous retail or charity management experience and strong communication skills.
The predicted salary is between 24750 - 30250 £ per year.
Interview Date: To be confirmed Job Ref: SFH 484
We have an exciting opportunity at our Romford General Store.
As the Retail Store Manager your primary responsibility is to maximise income generation and ensure all targets are met and exceeded leading a team of staff and volunteers.
Responsibilities
- Work closely with the Retail Regional Manager to understand the requirements to ensure a successful operation
- Be responsible for overseeing the maintenance and health & safety of the shop.
- Responsible for the smooth running of the store in accordance with company guidelines Deliver annual store financial and contribution targets.
- Deliver against store KPI's.
- Lead and develop a new store team to the charity and town.
- Recruitment and selection of new team members and volunteers for the store
- Visual merchandising the store, maximising all opportunities.
- Driving new business into the store and liaising with the local community
Experience required
- Previous Store Manager experience within charity or retail.
- Have the ability to engage customers through outstanding communication, questioning and listening skills.
- KPI aware and driven by data to make commercial decisions.
- Experience of working to targets in a customer focused environment.
- Energy, drive and a positive can-do attitude.
- Flexible to cover store opening hours and weekends.
- Proven track record of successful delivery of a high growth, profitable operation.
- An understanding of charity retail would be a distinct advantage and a passion for the charity sector.
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Retail Store Manager, Romford General employer: Saint Francis Hospice
Join a dedicated charitable organisation in Romford that values its employees and fosters a supportive work culture. As a Part-Time Charity Retail Operations Lead, you will benefit from flexible working hours, opportunities for personal growth, and the chance to make a meaningful impact in the community while working alongside passionate individuals committed to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager, Romford General
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Saint Francis Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Saint Francis Hospice!
We think you need these skills to ace Retail Store Manager, Romford General
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Saint Francis Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Saint Francis Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Saint Francis Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Saint Francis Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
