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- Tasks: Manage day-to-day retail operations and ensure compliance across all locations.
- Company: Join a values-driven charity making a real difference in the community.
- Benefits: Flexible working hours, generous holiday allowance, and a supportive environment.
- Why this job: Play a key role in helping a charity achieve its mission while developing your skills.
- Qualifications: Experience in retail or facilities management and strong organisational skills.
- Other info: Opportunity to lead a team and support volunteers in a dynamic setting.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Hours: Part time – 30 Hours per week.
Location: Retail Head Office – Ashton Gate, Romford RM3 8UF.
Contract type: Permanent
Rolling advert, please apply as soon as possible.
Role
This is an exciting opportunity for an experienced and hands-on operations professional to take ownership of the day-to-day management of this charity’s retail estate. You’ll play a vital part in maintaining a safe, compliant, and efficient environment across all retail locations.
Working closely with the Head of Retail and Director of Income Generation, you will:
- Manage property maintenance, repairs, and site compliance across retail stores
- Act as main contact for landlords, agents, and external contractors
- Lead health & safety compliance across sites in partnership with internal H&S leads
- Oversee service contracts, waste management, cleaning, and insurance claims
- Work to budget, using lean management practices to control costs
- Represent retail operations at internal meetings and cascade updates
- You will also manage a Retail Operations Assistant and support volunteers when needed.
What We’re Looking For
We’re looking for someone with:
- Experience in retail, estates or facilities management across multiple sites
- Key knowledge of retail operations
- Strong knowledge of health & safety and contractor management
- Great organisational and planning skills with a keen eye for detail
- The ability to build relationships and influence stakeholders at all levels
- Excellent IT and reporting skills
- A proactive, hands-on approach and the ability to think on your feet
- A background in the charity sector or retail operations is desirable
Why Join Us?
- Flexible working: 30 hours across 4 or 5 days to suit your lifestyle
- Generous holiday allowance including your birthday off
- A values-driven, inclusive, and supportive environment
- The chance to play a key role in helping a charity achieve its mission
Ready to Make a Difference?
Apply now and help support a growing charity retail team through high-impact estates and operations work.
For any questions please contact Paul Newell, Retail Operations Manager at: jobs@sfh.org.uk.
Please note that a Basic DBS check will be undertaken as part of our pre-employment screening for the successful candidate.
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Retail Operations Manager employer: Saint Francis Hospice
Contact Detail:
Saint Francis Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and charity sectors. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the charity's mission and values, and think about how your experience aligns with their goals. Practise common interview questions, especially around health & safety and operations management, so you can showcase your expertise confidently.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of candidates and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your retail operations experience and any relevant health & safety knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission. Keep it engaging and personal.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Numbers and examples can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Saint Francis Hospice
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of retail operations and facilities management. Be ready to discuss specific examples from your past experience that demonstrate your ability to manage multiple sites effectively.
✨Health & Safety is Key
Since this role involves health and safety compliance, prepare to talk about your experience in this area. Think of scenarios where you've successfully implemented safety measures or dealt with compliance issues.
✨Showcase Your Relationship-Building Skills
This position requires strong stakeholder management. Be prepared to share examples of how you've built relationships with landlords, contractors, or team members in previous roles. Highlight your communication skills!
✨Be Ready for Budget Talk
As you'll be working to budget and controlling costs, come equipped with examples of how you've managed budgets in the past. Discuss any lean management practices you've used to optimise resources.
