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- Tasks: Manage day-to-day retail operations and ensure compliance across all locations.
- Company: Join a values-driven charity making a real difference in the community.
- Benefits: Flexible working hours, generous holiday allowance, and a supportive environment.
- Why this job: Play a key role in helping a charity achieve its mission while developing your skills.
- Qualifications: Experience in retail or facilities management and strong organisational skills.
- Other info: Opportunity to lead a team and support volunteers in a dynamic setting.
The predicted salary is between 36000 - 60000 £ per year.
Hours: Part time - 30 Hours per week.
Location: Retail Head Office - Ashton Gate, Romford RM3 8UF.
Contract type: Permanent Rolling advert, please apply as soon as possible.
This is an exciting opportunity for an experienced and hands-on operations professional to take ownership of the day-to-day management of this charity’s retail estate. You’ll play a vital part in maintaining a safe, compliant, and efficient environment across all retail locations. Working closely with the Head of Retail and Director of Income Generation, you will:
- Manage property maintenance, repairs, and site compliance across retail stores
- Act as main contact for landlords, agents, and external contractors
- Lead health & safety compliance across sites in partnership with internal H&S leads
- Oversee service contracts, waste management, cleaning, and insurance claims
- Work to budget, using lean management practices to control costs
- Represent retail operations at internal meetings and cascade updates
You will also manage a Retail Operations Assistant and support volunteers when needed.
What We’re Looking For
We’re looking for someone with:
- Experience in retail, estates or facilities management across multiple sites
- Key knowledge of retail operations
- Strong knowledge of health & safety and contractor management
- Great organisational and planning skills with a keen eye for detail
- The ability to build relationships and influence stakeholders at all levels
- Excellent IT and reporting skills
- A proactive, hands-on approach and the ability to think on your feet
- A background in the charity sector or retail operations is desirable
Why Join Us?
- Flexible working: 30 hours across 4 or 5 days to suit your lifestyle
- Generous holiday allowance including your birthday off
- A values-driven, inclusive, and supportive environment
- The chance to play a key role in helping a charity achieve its mission
Ready to Make a Difference? Apply now and help support a growing charity retail team through high-impact estates and operations work. Please note that a Basic DBS check will be undertaken as part of our pre-employment screening for the successful candidate.
Retail Operations Manager in London employer: Saint Francis Hospice
Contact Detail:
Saint Francis Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and charity sectors. Attend industry events or local meet-ups to make new contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the charity's mission and values. Show us that you’re not just looking for any job, but that you genuinely care about making a difference in the community. Tailor your answers to reflect how your experience aligns with their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in retail operations and health & safety can benefit the charity. Keep it concise and impactful – we want to hear how you can hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team. Get your application in early, as this is a rolling advert!
We think you need these skills to ace Retail Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Operations Manager role. Highlight your experience in retail and facilities management, and don’t forget to showcase your health & safety knowledge. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing enthusiasm, so let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you’ve made a difference in previous positions. We appreciate candidates who can show tangible results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Saint Francis Hospice
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of retail operations and facilities management. Be ready to discuss specific examples from your past experience that demonstrate your ability to manage multiple sites effectively.
✨Health & Safety is Key
Since this role involves health and safety compliance, prepare to talk about your experience in this area. Think of scenarios where you've successfully implemented safety measures or dealt with compliance issues.
✨Show Off Your Organisational Skills
Bring along examples of how you've managed budgets or improved operational efficiency in previous roles. Highlight your planning skills and attention to detail, as these will be crucial for the position.
✨Build Relationships Like a Pro
This role requires strong stakeholder management. Prepare to share how you've built relationships with landlords, contractors, or team members in the past. Show that you can influence and communicate effectively at all levels.