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- Tasks: Lead a community PSW team to deliver high-quality client care and support staff development.
- Company: Join SE Health, a not-for-profit social enterprise with over 115 years of impactful service.
- Benefits: Competitive salary, strong benefits, and opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while advancing your career in healthcare.
- Qualifications: Must be a licensed RPN with leadership experience and excellent communication skills.
- Other info: Dynamic work environment with a focus on empathy, dignity, and community well-being.
The predicted salary is between 40000 - 50000 £ per year.
As a Personal Support Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in the South West Region (London-Middlesex). You will ensure high quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team, drawing from practical experience. You will bring strong clinical, customer service, and technical skills.
Responsibilities and accountabilities
- Operational Results
- Provide leadership and engage the staff to achieve or exceed performance targets.
- Maximize team performance through the effective and efficient utilization of resources.
- Utilize projections in determining and forecasting resource needs.
- Implement communication strategies to promote shared vision and collaborative working relationships.
- Engage with and support special projects or new programs as required.
- People Management and Team Development
- Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.
- Coach and manage employees with performance issues and consult appropriately with Human Resources.
- Interview, select, hire and onboard/orient new employees.
- Follow employee relations/labour relations processes and relevant policies and procedures.
- Facilitate and maintain team development, by providing opportunities to support staff education.
- Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).
- Quality Service Delivery
- Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate.
- Respond to client feedback and service inquiries in a responsive and timely manner.
- Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals.
- Communicate with staff and stakeholders in an effective and timely manner.
- Take appropriate action to understand and meet client needs and preclude refusals of client service.
Requirements
- A regulated health care professional RPN (Registered Practical Nurse), holding a current professional license, in good standing, to practice in Ontario.
- Bachelor’s degree or diploma is required.
- Minimum 1-year leadership/management is preferred. For internal Saint Elizabeth employees, minimum 1-2 years’ experience in a leadership capacity.
- A minimum of six (6) months community nursing experience preferred.
- Demonstrated Saint Elizabeth’s values and core leadership competencies.
- Excellent interpersonal and verbal/written communication skills.
- Ability to work independently and as part of a team.
- Thrives in a fast-paced environment, with multiple competing priorities.
- Outcome-oriented and able to achieve desired results.
- Sound understanding of documentation standards.
- Demonstrated leadership skills.
- Excellent computer skills/knowledge and familiarity with scheduling systems.
- Ability to work in an on-call after hours rotation.
- A vehicle and valid driver’s license - and the ability to travel within London-Middlesex.
- Current CPR certificate.
- Willing and able to provide care for our clients, if required.
- Performance management experience is preferred.
About SE Health
SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.
Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.
The pay range is $50,000–$63,000 annually, based on experience.
Personal Support Manager employer: Saint Elizabeth Health Care
Contact Detail:
Saint Elizabeth Health Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who work with PSWs or in community nursing. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and client care. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills! Bring along examples of how you've successfully managed teams or improved client care in previous roles. Real-life stories can make you stand out and demonstrate your fit for the Personal Support Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Personal Support Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in community nursing and leadership. We want to see how your skills align with the role of Personal Support Manager, so don’t hold back!
Showcase Your Soft Skills: As a Personal Support Manager, strong interpersonal and communication skills are key. Use your application to demonstrate how you've effectively communicated with clients and managed teams in the past. We love seeing real-life examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your achievements stand out. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Saint Elizabeth Health Care
✨Know Your Stuff
Make sure you brush up on your clinical knowledge and the specific responsibilities of a Personal Support Manager. Familiarise yourself with the latest practices in community nursing and be ready to discuss how you can apply them in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed performance issues. Highlight your coaching techniques and how you've developed staff competencies, as this is crucial for the role.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since the job involves a lot of communication with clients and team members, demonstrate your interpersonal skills during the interview by engaging with your interviewer and asking insightful questions.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential client care situations or team dynamics you might encounter and how you would handle them effectively.