Manager of Quality, Risk, & Delivery Excellence

Location: London-Middlesex, ON

Job Type: Management/Supervisory

Employment Status: Full time

To drive a consistent framework for quality assurance, continuous improvement, regulatory readiness, and evidence-based practice across the Sister Sites of WW/SW/ESC—while building tools, training, and tracking that improve client outcomes, staff experience, and site performance.

• Identifies and reports quality and risk issues to management and develops processes to mitigate them.
• Facilitates knowledge translation of the organization’s policies and procedures and supports their adherence.
• Applies evidence-informed practice and maintains a current and evidence-informed clinical practice knowledge base through seminars, journal articles, conferences, workshops, electronic information sources, and membership in professional associations.
• Assists with preparing for external Quarterly Business Reviews (QBRs).
• Assists with and contributes to the Quarterly Safety Quality Reviews (QSQR).

• Leverages organizational policies, procedures and resources to respond to site trends and design site-specific quality management resources when needed; leads QIP cycles.
• Reviews/monitors internal and external dashboards, manages indicators, ensures data quality, and leads internal quality reviews.
• Uses Lean/IHI/IDEAS to design improvements and create L&D content.
• Facilitates accreditation-readiness of nursing teams.

• Partners with leaders, provides expert guidance, and fosters a culture of safety and client centred care including participating in internal and external meetings.
• Attends funder risk review meetings.
• Reports risk incidents through internal and external reporting systems.
• Communicates findings from risk investigations with relevant manager for employee performance management.
• Communicates trends in risks or clinical quality to Nursing Leaders.
• Liases with Director of Operations for high-risk escalations.
• Communicates trends in risks and clinical quality to WW/SW/WW nursing practice councils.

• Responsible for pulling chart audit data metrics from organizational dashboards and entering into site workplan.
• Produces case study presentations for leaders to share across nursing teams based on identified trends.
• Collates Nursing Practice Council annual report to share with Director of Nursing, RD and Senior Leadership team.
• Participates in manager on-call rotation.
• Assists with nursing skills days to bring accreditation and quality-improvement focused information.
• Uses and adds data/reference material to the MS Teams pages.
• All other reasonable duties as assigned.

• 3-5 years of management and/or quality improvement experience in a healthcare organization.
• Bachelor’s degree is required—Regulated health professional (RN/allied) or equivalent experience.
• Masters degree preferred.
• A minimum of six (6) months of community nursing experience is preferred.
• Demonstrated Saint Elizabeth’s values and core leadership competencies.
• Excellent interpersonal and verbal/written communication skills.
• Ability to work independently and as part of a team.
• Sound understanding of documentation standards.
• Critical thinking and sound problem-solving skills.
• Thrives in a fast-paced environment, with multiple competing priorities.
• Outcome-oriented and able to achieve desired results.
• Demonstrated leadership skills.
• Excellent computer skills/knowledge and familiarity with scheduling systems.
• Ability to work in an on-call after-hours rotation.
• Updated immunization record, clear criminal background check, and Vulnerable sector check.

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com. We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new position.

The pay range is $72,000.00–$91,000.00 annually, based on experience.