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- Tasks: Lead a dynamic team to enhance customer experience and manage daily store operations.
- Company: A leading UK retailer known for exceptional service and team culture.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for career advancement.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Strong leadership and customer service experience required.
- Other info: Join a vibrant team in Walton-on-Thames with great growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading UK retailer is seeking a Customer Experience Manager to lead a high-performing team and oversee the overall customer experience in Walton-on-Thames. This role involves managing daily operations, ensuring exceptional service standards, and driving staff performance.
Ideal candidates should possess strong leadership skills, a proven track record in customer service, and the ability to manage complex people matters effectively.
Competitive salary and benefits package offered.
Customer Experience Leader: Store Operations & Team Coach in Walton-on-Thames employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Leader: Store Operations & Team Coach in Walton-on-Thames
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and team leadership. We want to showcase our skills and experiences that align with the job description.
✨Tip Number 3
Showcase our passion for customer service during interviews. Share specific examples of how we've improved customer experiences in previous roles. This will help us stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Customer Experience Leader: Store Operations & Team Coach in Walton-on-Thames
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams and improved customer service in the past. Use specific examples to demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention how your experience aligns with the responsibilities of overseeing daily operations and driving staff performance.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you the perfect fit for the Customer Experience Leader role.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed! It’s the easiest way for us to keep track of your application and get back to you quickly.
How to prepare for a job interview at Sainsbury's
✨Know the Company Inside Out
Before your interview, make sure you research the retailer thoroughly. Understand their values, mission, and what sets them apart in customer experience. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Experience Leader, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for People Management Scenarios
Expect questions about managing complex people matters. Think of specific situations where you resolved conflicts or motivated underperforming staff. Be ready to discuss your approach to coaching and developing team members to enhance their performance.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's approach to customer experience or how they measure success in store operations. This shows that you're not just interested in the job, but also in contributing to the company's goals.
