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- Tasks: Lead a night team to manage store operations and ensure excellent customer service.
- Company: Join a dynamic retail environment with a focus on teamwork and inclusivity.
- Benefits: Enjoy a £4,500 nightshift premium, competitive salary, and full-time hours over 4 nights.
- Why this job: Make a real impact by leading a team and ensuring a safe, efficient store overnight.
- Qualifications: Experience in team leadership and delivering outstanding customer service in fast-paced settings.
- Other info: Perfect for resilient individuals who thrive in a challenging nightshift environment.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing:
- Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
- Running a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
- Ensuring that standards are brilliant come morning so we’re ready to serve our customers.
- Managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).
What makes a great nightshift manager:
- Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
- Previous line management responsibilities in a fast-paced, operational environment.
- Resilience to deal with both the mental and physical demands of working nights.
- Provides brilliant customer service and coaches a team to do the same.
- Has previous experience delivering and monitoring KPIs or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- Puts inclusivity at the heart of everything they do.
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
Desirable:
- Has worked night shifts in a high-volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.
Customer and Trading Manager - Nightshift in Trafford employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Nightshift in Trafford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work nightshifts. They can give you insider info on what it’s really like and might even know about job openings before they’re advertised.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend using the STAR method to structure your answers—this will help you showcase your experience effectively.
✨Tip Number 3
Showcase your adaptability! Nightshift roles can be unpredictable, so highlight any experiences where you’ve had to think on your feet or manage unexpected challenges. This will show employers you’re ready for anything!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer and Trading Manager - Nightshift in Trafford
Some tips for your application 🫡
Show Your Nightshift Experience: Make sure to highlight any previous experience you have working night shifts or in fast-paced environments. We want to see how you've adapted to the unique challenges of overnight work and how you've created a supportive atmosphere for your team.
Emphasise People Management Skills: Since managing a team is a big part of this role, share examples of how you've motivated others and handled performance issues. We love to see how you've coached your colleagues to deliver brilliant customer service!
Be Clear About Your Achievements: When discussing your past roles, focus on specific KPIs or performance indicators you've met or exceeded. We’re interested in measurable impacts you've made, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sainsbury's
✨Know Your Nightshift Role
Make sure you understand the specific responsibilities of a Customer and Trading Manager on nightshift. Familiarise yourself with the key tasks like leading replenishment activities, managing performance, and ensuring safety. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your People Skills
Since people management is crucial for this role, be ready to discuss your experience in coaching and motivating teams. Prepare examples of how you've handled performance issues or conducted disciplinaries, as well as how you’ve fostered a supportive environment for your colleagues.
✨Demonstrate Resilience
Working nightshifts can be tough, so it's important to show that you can handle the physical and mental demands. Share any relevant experiences where you've successfully managed stress or adapted to challenging situations, especially in a fast-paced environment.
✨Highlight Your Operational Leadership
Be prepared to talk about your previous experience in operational leadership. Discuss how you've taken charge in the absence of senior management, met KPIs, and ensured smooth operations. This will show that you're capable of running the store effectively during night shifts.
