Lead Nightshift Manager in Sutton

What you’ll be doing:

• Lead and manage a small team of managers overnight, delivering all replenishment activities ready for customers the following morning.
• Plan for upcoming key trading activities and events by working closely with the rest of the store leadership team.
• People management, including pay and scheduling routines, training, communication, and employee relation activities such as managing performance, absence, and completing disciplinaries.
• Take full accountability for the store overnight, role modelling and coaching for high standards and efficiency across the store.
• Ensure the health and safety of every colleague who works with you on a shift.
• Work full-time hours over 4 nights, receiving a £4,500 premium on top of the base salary (nightshifts typically run from 22:00 – 08:00).

What makes a great lead nightshift manager:

• Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns.
• A passionate leader who is consistently ambitious for their customers and colleagues, growing their team to do the same.
• Experience of managing managers in a fast-paced, customer-facing environment.
• An operator who is comfortable managing alone in the absence of more senior management.
• Driven to deliver high performance with a focus on efficiency and engagement.
• Confident in the use of data, understanding and interpreting KPIs or other performance indicators, with experience of improving these.
• Puts inclusivity at the heart of what they do, building an inclusive team and working environment.
• Can manage disciplinaries, performance issues, or other similar employee relations issues (up to dismissal).

Essential Criteria:

• Experience leading large teams in a fast-paced, customer-focused environment, developing leaders, building high-performing teams, and creating a culture of ownership and accountability.
• A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
• Proven success in delivering and improving KPIs — from sales and stock availability to customer satisfaction and colleague engagement.
• Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement.
• Leadership experience in an operational environment — whether in retail, hospitality, or food service.
• Can evidence leading change — rolling out new ways of working, embedding new systems, or shifting team mindsets.

Desirable:

• Demonstrated experience working night shifts in a high-volume, operational environment, adapting to the physical and mental demands of overnight working.

Qualifications:

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please let us know, and we will endeavour to support you.

Responsibilities:

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.