At a Glance
- Tasks: Pick and select quality products for online customers, ensuring a smooth shopping experience.
- Company: Join Sainsbury’s, a community-focused retailer with a vibrant work culture.
- Benefits: Enjoy discounts, free food, generous holidays, and pension contributions.
- Other info: Flexible shifts available, with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Must be school-leaver age or older, with a friendly attitude and willingness to learn.
The predicted salary is between 12 - 12 € per hour.
Our stores are fast‑paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.
Eligibility
- Must be above the school‑leaver age in your country (school‑leaving age – GOV.UK)
- Shifts covering hours earlier than 6 am or later than 11 pm require you to be at least 18 years of age
- Must have Right to Work eligibility in the UK
What you’ll be doing
- Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps – or providing brilliant substitutions where products are out of stock
- Using a handset that plans your route around the store, showing what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
- Building great knowledge about our products, services and promotions to help provide recommendations
- Working flexibly across the store as required
What makes a great Sainsbury’s Colleague
- Happy with early morning starts (most shifts start at 4 am) and working in a fast‑paced, physical and high‑energy environment, often on your own but also thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoying working in a fast‑paced, physical and high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks
- Always ready to work flexibly and productively to a high standard across the store – fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 kg
- Having great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for our customers
Working for us has great rewards
- Nightshift premium – an additional £2.45 per hour worked between midnight and 5 am (where applicable)
- Discount card – 10 % off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15 % discount at Sainsbury’s every Friday and Saturday, and 15 % off at Argos every pay day
- Free food and hot drinks – provided for colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4 % and 7.5 % of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues
Online Assistant in Surrey employer: Sainsbury's
Sainsbury's is an exceptional employer that fosters a vibrant and supportive work culture, where every Online Assistant plays a crucial role in delivering outstanding service to our online customers. With flexible working hours, generous discounts, and comprehensive wellbeing support, we prioritise employee growth and satisfaction, ensuring that our team members thrive in a fast-paced environment while enjoying the benefits of being part of a community-focused organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Online Assistant in Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sainsbury’s. Understand their values and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about the skills mentioned in the job description, like working in a fast-paced environment and being friendly. Prepare examples from your past experiences that showcase these skills, so you can impress during the interview.
✨Tip Number 3
Be ready for anything! Since the role involves picking products and dealing with customer queries, be prepared to answer situational questions. Show how you can think on your feet and handle challenges with a smile.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools we use at Sainsbury’s.
We think you need these skills to ace Online Assistant in Surrey
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for helping customers shine through. We want to see that you’re genuinely excited about the role and ready to bring a friendly vibe to our team!
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we’re looking for. Mention any experience in fast-paced environments or customer service – it’ll make you stand out!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Online Assistant role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Sainsbury's
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Online Assistant at Sainsbury’s entails. Familiarise yourself with the responsibilities like picking products, handling customer queries, and using digital tools. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Customer Service Skills
Since this role is all about providing a great shopping experience, be ready to share examples of how you've helped customers in the past. Think of specific situations where you went above and beyond to assist someone, as this will demonstrate your friendly and proactive attitude.
✨Emphasise Flexibility and Teamwork
Highlight your ability to work flexibly and as part of a team. Share experiences where you adapted to changing situations or collaborated with others to achieve a goal. This is crucial in a fast-paced environment like Sainsbury’s, where teamwork and adaptability are key.
✨Prepare for Practical Questions
Expect some practical questions during your interview, especially about handling stock and using technology. Brush up on your knowledge of common digital tools and think about how you'd approach tasks like selecting products or dealing with out-of-stock items. Being prepared will show that you can handle the job's demands.
