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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage daily store operations.
- Company: Join a leading retail company known for its supportive work culture.
- Benefits: Enjoy competitive pay, benefits, and a positive work environment.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Experience in fast-paced retail and strong people management skills.
- Other info: Great opportunities for career growth and personal development.
The predicted salary is between 36000 - 60000 £ per year.
A leading retail company is looking for a Customer & Trading Manager in York, England. This role requires exemplary customer service, team leadership, and operational management skills.
As a manager, you will be responsible for ensuring daily operations run smoothly, supporting a team, and meeting key performance indicators.
The ideal candidate will have experience in fast-paced environments, with a proven track record in people management and driving performance excellence.
Opportunities for benefits and a supportive work environment are also included.
Store Operations Manager - Customer Experience & KPIs employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Operations Manager - Customer Experience & KPIs
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the hunt for a Store Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team leadership. We recommend using the STAR method to structure your answers, showcasing your experience in fast-paced environments and how you've driven performance excellence.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills and interests, and tailor your approach to each company’s culture and mission.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Store Operations Manager - Customer Experience & KPIs
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond to create great experiences for customers in your previous roles.
Demonstrate Your Leadership Style: As a Store Operations Manager, you'll be leading a team. Share examples of how you've successfully managed and motivated teams in the past. We love to see your unique approach to leadership!
Focus on KPIs and Performance: Talk about your experience with key performance indicators. We’re keen to know how you’ve driven performance excellence and met targets in fast-paced environments. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sainsbury's
✨Know Your KPIs
Before the interview, make sure you understand key performance indicators relevant to the role. Research how they apply in retail and be ready to discuss how you've successfully met or exceeded KPIs in your previous positions.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your exemplary customer service experience. Think of specific situations where you turned a negative customer experience into a positive one, as this will demonstrate your ability to handle challenges effectively.
✨Team Leadership Stories
Be ready to share stories about your experience in team leadership. Discuss how you've motivated your team, resolved conflicts, and driven performance excellence. This will show that you can lead a team in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company's culture and operations. Inquire about their approach to customer experience and how they measure success, which will demonstrate your proactive mindset and commitment to the role.
