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- Tasks: Lead daily store operations and ensure top-notch customer service.
- Company: A leading UK retailer known for its convenience stores.
- Benefits: Great perks, career growth opportunities, and a vibrant work environment.
- Why this job: Join a dynamic team and make a real difference in customer experience.
- Qualifications: Experience in fast-paced team leadership and operational management.
- Other info: Perfect for those looking to step up in their retail career.
The predicted salary is between 36000 - 60000 £ per year.
A leading UK retailer is seeking a Customer and Trading Manager for their convenience stores. The role requires strong operational leadership and a focus on customer service excellence.
Responsibilities include:
- Managing daily store operations
- Performance management
- Ensuring that KPIs are met
The ideal candidate has experience leading a fast-paced team and is comfortable taking charge in the absence of senior management. The position comes with various benefits and opportunities for growth.
Store Operations & Customer Experience Lead employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Operations & Customer Experience Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to store operations and customer experience. We should also think of examples from our past roles that showcase our leadership skills.
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look sharp and professional for the interview. It shows we’re serious about the role.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a great way to express our appreciation and keep us fresh in their minds. Plus, it shows we’re genuinely interested in the position!
We think you need these skills to ace Store Operations & Customer Experience Lead
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've managed operations and driven performance in previous roles, especially in fast-paced environments.
Focus on Customer Service Excellence: Since the role is all about customer experience, share specific examples of how you've improved customer service in your past positions. We love to see candidates who are passionate about putting customers first!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us.
How to prepare for a job interview at Sainsbury's
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to store operations. Be ready to discuss how you've met or exceeded these in your previous roles, as this will show your understanding of the metrics that matter.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight specific situations where you took charge and made impactful decisions, especially in the absence of senior management.
✨Customer Service Excellence
Think of instances where you went above and beyond for customers. Be prepared to share stories that demonstrate your commitment to customer service and how it positively affected store performance.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer experience and operational challenges. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
