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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional online shopping experiences.
- Company: Join a dynamic retail company focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service.
- Other info: Fast-paced environment with early morning shifts and great growth potential.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing:
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.
- Collaborate with other managers to ensure the success of the shopping experience of the overall store.
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.
What makes a great online manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service and coaches a team to do the same.
- Delivers KPIs or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
Customer and Trading Manager - Online in Southend-on-Sea employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and team management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your leadership skills during interviews! Share specific examples of how you've motivated teams and handled performance issues. This will demonstrate that you’re not just a manager, but a true leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer and Trading Manager - Online in Southend-on-Sea
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your previous line management experience. We want to see how you've engaged and coached teams in fast-paced environments, so share specific examples of how you’ve motivated others and driven performance.
Emphasise Customer Service: Since delivering brilliant customer service is key for us, don’t hold back on showcasing your track record. Tell us about times when you went above and beyond to ensure a seamless shopping experience for customers.
Be Specific About Your Achievements: When discussing your past roles, include measurable impacts like KPIs you’ve met or exceeded. Whether it’s sales figures or customer satisfaction scores, we love to see concrete evidence of your success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sainsbury's
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the role. Familiarise yourself with the responsibilities of a Customer and Trading Manager, especially around team leadership and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experience in managing teams, especially in fast-paced environments. Prepare specific examples where you've motivated your team, handled performance issues, or delivered on KPIs. This will demonstrate your capability to lead effectively in this role.
✨Emphasise Customer Service
Since delivering brilliant customer service is key, think of instances where you've gone above and beyond for customers. Share stories that highlight your ability to coach others in providing excellent service, as this aligns perfectly with what they're looking for.
✨Prepare for Operational Questions
Expect questions about how you would handle operational challenges, especially in the absence of senior management. Think through scenarios where you've successfully managed store operations or resolved employee relations issues, and be ready to discuss your approach.
