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- Tasks: Assist customers at checkouts and help with Click & Collect parcels.
- Company: Join Sainsbury's, a community-focused retailer passionate about food and service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team, learn new skills, and make a real impact.
- Qualifications: Must be above school-leaver age and eligible to work in the UK.
- Other info: Flexible shifts available; great opportunities for career progression.
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Working in our stores:
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Services Assistants, you’ll be the special ingredient that provides the very best shopping experience for our customers.
- You must be above the school-leaver age in your country School leaving age – GOV.UK
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Services Assistants, you’ll be the special ingredient that provides the very best shopping experience for our customers.
Eligibility:
- You must be above the school-leaver age in your country School leaving age – GOV.UK
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
What you’ll be doing:
- Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help
- Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels.
- Build great knowledge about our products, services and promotions to help provide recommendations
- Dealing with complaints, refunds, shelf tickets and advertising
- Working flexibly across the store as needed
What makes a great Sainsbury’s Colleague:
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
- Takes responsibility for owning tasks and uses initiative to solve problems
- Always prepared to work flexibly and productively across the store to a high standard – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Services Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the ins and outs of what they offer will help you engage with customers effectively and show your enthusiasm for the role.
✨Tip Number 2
Demonstrate your ability to work in a fast-paced environment. Share examples from previous experiences where you've thrived under pressure, as this is crucial for a Services Assistant role.
✨Tip Number 3
Showcase your customer service skills. Be prepared to discuss how you've handled difficult situations or complaints in the past, as this will highlight your problem-solving abilities.
✨Tip Number 4
Express your willingness to learn and adapt. Mention any experience with digital tools or technology, as Sainsbury's values colleagues who can embrace new systems to enhance their work.
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Sainsbury's is looking for in a Services Assistant. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Use specific examples from previous jobs or experiences that demonstrate your ability to provide excellent customer service and work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Sainsbury's and how you can contribute to creating a great shopping experience for customers.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application shows attention to detail, which is crucial for the Services Assistant role.
How to prepare for a job interview at Sainsbury's
✨Show Your Enthusiasm for Customer Service
As a Services Assistant, your role revolves around providing excellent customer service. Make sure to express your genuine passion for helping customers during the interview. Share examples of how you've gone above and beyond to assist others in previous roles or experiences.
✨Demonstrate Flexibility and Team Spirit
Sainsbury's values colleagues who can adapt to various tasks and work well within a team. Be prepared to discuss times when you've successfully collaborated with others or taken on different responsibilities. Highlight your willingness to learn and take on new challenges.
✨Familiarise Yourself with Sainsbury's Products and Services
Having a good understanding of Sainsbury's offerings will set you apart from other candidates. Research their products, services, and any current promotions. This knowledge will not only help you answer questions but also show your commitment to the role.
✨Prepare for Common Interview Questions
Anticipate questions related to handling customer complaints, working in a fast-paced environment, and using digital tools. Practise your responses to these common scenarios, ensuring you convey your problem-solving skills and attention to detail effectively.
