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- Tasks: Support customers at checkouts, assist with orders, and handle complaints.
- Company: Join Sainsbury's, a leading retailer dedicated to quality and community.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team, learn new skills, and make a difference in customer experiences.
- Qualifications: Must be friendly, enthusiastic, and ready to work flexibly in a fast-paced environment.
- Other info: Opportunities for career growth and a commitment to inclusivity.
Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help. Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels.
Build great knowledge about our products, services and promotions to help provide recommendations. Dealing with complaints, refunds, shelf tickets and advertising. Working flexibly across the store as needed.
What makes a great Sainsbury's Colleague:
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team.
- Takes responsibility for owning tasks and uses initiative to solve problems.
- Always prepared to work flexibly and productively across the store to a high standard - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
- Comfortable in learning to use new digital tools and technology to do your job brilliantly.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.
Working for us has great rewards:
- Discount card – 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks - provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave.
- Pension – we’ll match between 4-7.5% of your pension contributions.
- Sainsbury's share schemes – buy Sainsbury's shares at discounted prices.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
Qualifications
An inclusive place to work and shop. We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Responsibilities
Working in our stores: Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Services Assistants, you’ll be the special ingredient that provides the very best shopping experience for our customers.
If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age. You must have Right to Work eligibility in the UK.
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the ins and outs of what we offer will not only help you answer customer queries but also show your enthusiasm for the role during any interactions.
✨Tip Number 2
Demonstrate your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you've thrived under pressure, as this is crucial for a Services Assistant role.
✨Tip Number 3
Showcase your problem-solving skills. Be prepared to discuss how you've handled complaints or difficult situations in the past, as this will highlight your initiative and responsibility.
✨Tip Number 4
Be ready to talk about your flexibility and willingness to learn new skills. Mention any experience you have in adapting to new technologies or processes, as this aligns with our commitment to training and development.
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Services Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've helped customers in previous roles, dealt with complaints, or contributed to a positive shopping experience.
Highlight Flexibility and Teamwork: Mention your ability to work flexibly and as part of a team. Use examples from past experiences where you adapted to changing situations or collaborated effectively with colleagues.
Express Enthusiasm: Convey your genuine enthusiasm for helping customers and working in a fast-paced environment. A positive attitude can make a significant difference in your application, so let your passion shine through in your writing.
How to prepare for a job interview at Sainsbury's
✨Show Your Enthusiasm
Make sure to express your genuine enthusiasm for helping customers. Sainsbury's values friendly and welcoming colleagues, so a positive attitude can go a long way in making a great impression.
✨Demonstrate Flexibility
Be prepared to discuss your ability to work flexibly across different areas of the store. Highlight any past experiences where you successfully adapted to changing tasks or environments.
✨Know the Products
Familiarise yourself with Sainsbury's products, services, and promotions before the interview. Being able to provide recommendations shows that you're proactive and knowledgeable, which is key for a Services Assistant.
✨Problem-Solving Skills
Prepare examples of how you've dealt with complaints or resolved issues in previous roles. Sainsbury's looks for candidates who take responsibility and use initiative to solve problems effectively.