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- Tasks: Support customers at checkouts and kiosks, ensuring a smooth shopping experience.
- Company: Join Sainsbury's, a leading retailer known for quality and community focus.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a vibrant team, learn new skills, and make a difference in customer service.
- Qualifications: Must be above school-leaving age; flexible and eager to learn.
- Other info: Inclusive workplace with opportunities for development and career progression.
What you’ll be doing:
- Serving and supporting customers at checkouts, self-service tills, kiosks, and petrol stations, proactively offering assistance and answering questions.
- Selecting high-quality products for customers using our On-demand grocery service and assisting with Click & Collect parcels.
- Building knowledge about our products, services, and promotions to provide recommendations.
- Handling complaints, refunds, shelf tickets, and advertising.
- Working flexibly across the store as needed.
What makes a great Sainsbury’s Colleague:
- Friendly, welcoming, and enthusiastic about helping customers.
- Enjoys working in a fast-paced, energetic environment and is a team player.
- Responsible and proactive in solving problems.
- Flexible and willing to learn new skills and use digital tools.
- Detail-oriented, maintaining a clean and organized store to enhance the shopping experience.
Working for us has great rewards:
- Discount card: 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on weekends, and 15% off at Argos every pay day.
- Free food and hot drinks: provided in all our stores.
- Generous holiday entitlement: based on hours worked, including maternity and paternity leave.
- Pension: company matches between 4-7.5% of contributions.
- Sainsbury’s share schemes: buy shares at discounted prices.
- Shopping discounts: on gym memberships, restaurants, holidays, vouchers, and more.
- Wellbeing support: including free access to our Employee Assistance Programme for confidential support.
An inclusive place to work and shop:
We are committed to inclusivity, offering support for families, carers, and opportunities for development, mentorship, and career progression. We celebrate diversity and aim to create a welcoming environment for all. For more information on our inclusivity initiatives, please visit our website.
Reasonable adjustments: If needed during application or interview, please inform us.
Responsibilities:
Our stores are vibrant community hubs providing value, quality, and service. As a Services Assistant, you will help deliver an outstanding shopping experience.
Eligibility:
- Must be above the school-leaving age (School leaving age - GOV.UK).
- If working hours include before 6am or after 11pm, you must be at least 18 years old.
- Must have the Right to Work in the UK.
Contact Detail:
Sainsburys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the ins and outs of what they offer will help you provide better recommendations to customers, which is a key part of the Services Assistant role.
✨Tip Number 2
Show your enthusiasm for customer service during any interactions. Being friendly and approachable can set you apart from other candidates, as Sainsbury's values a welcoming attitude in their team members.
✨Tip Number 3
Demonstrate your flexibility and willingness to learn new skills. Highlight any past experiences where you've adapted to new situations or taken on different roles, as this aligns with the dynamic nature of the job.
✨Tip Number 4
Prepare to discuss how you handle complaints and solve problems. Think of specific examples from your past experiences that showcase your ability to remain calm and effective under pressure, which is crucial for this position.
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Services Assistant role. Emphasise your customer service experience, teamwork, and any previous roles in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for helping customers and your ability to work flexibly. Mention specific examples of how you've solved problems or provided excellent service in past roles.
Showcase Your Knowledge: Demonstrate your understanding of Sainsbury's products and services in your application. Mention any familiarity with their On-demand grocery service or Click & Collect parcels to show you're proactive and knowledgeable.
Highlight Your Flexibility: Since the role requires flexibility, make sure to mention your willingness to learn new skills and adapt to different tasks. This will show that you are a team player who can thrive in a dynamic environment.
How to prepare for a job interview at Sainsburys
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Sainsbury's values friendly and enthusiastic colleagues, so let your passion for customer service shine through during the interview.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully handled complaints or difficult situations in the past. Highlight your proactive approach to solving problems, as this is a key quality they are looking for.
✨Familiarise Yourself with Products and Services
Take some time to learn about Sainsbury's products, services, and current promotions. Being knowledgeable will help you provide better recommendations and show that you're genuinely interested in the role.
✨Emphasise Flexibility and Teamwork
Be ready to discuss your ability to work in a fast-paced environment and your willingness to learn new skills. Share experiences where you've worked well in a team, as collaboration is essential in this role.
