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- Tasks: Support customers at checkouts and kiosks, ensuring a smooth shopping experience.
- Company: Join Sainsbury's, a leading retailer passionate about food and service.
- Benefits: Enjoy discounts, free food, generous holiday entitlement, and wellbeing support.
- Why this job: Be part of a dynamic team, learn new skills, and make a real impact.
- Qualifications: Must be above school-leaving age and have the Right to Work in the UK.
- Other info: Flexible working hours and a commitment to inclusivity in the workplace.
What you’ll be doing:
- Serving and supporting customers at checkouts, self-service tills, kiosks, and petrol stations, addressing questions and proactively offering assistance.
- Selecting high-quality products on the shop floor for customers using our On-demand grocery service and helping with Click & Collect parcels.
- Building knowledge about products, services, and promotions to provide helpful recommendations.
- Handling complaints, refunds, shelf tickets, and advertising.
- Working flexibly across the store as needed.
What makes a great Sainsbury’s Colleague:
- Friendly, welcoming, and enthusiastic about helping customers.
- Comfortable in a fast-paced, energetic environment and a team player.
- Responsible and proactive in solving problems.
- Willing to work flexibly across the store and eager to learn new skills.
- Comfortable using new digital tools and technology.
- Detail-oriented, maintaining a clean and organized store to enhance the shopping experience.
Working for us has great rewards:
- Discount card: 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on weekends, and 15% off at Argos every pay day.
- Free food and drinks: Provided in all our stores.
- Holiday entitlement: Generous, based on hours worked, plus maternity and paternity leave.
- Pension: We match 4-7.5% of your contributions.
- Sainsbury’s share schemes: Buy shares at discounted prices.
- Shopping discounts: Offers on gyms, restaurants, holidays, vouchers, and more.
- Wellbeing support: Including confidential Employee Assistance Program services.
Please note that our vacancies may close quickly, so we encourage candidates to apply early.
An inclusive place to work and shop:
We are committed to inclusivity, supporting colleagues with family leave, resources for understanding roles, and diverse representation through internal networks. We offer development opportunities like mentorship and training, celebrating diversity through initiatives. Learn more about our inclusivity efforts here.
Should you require reasonable adjustments during the application or interview process, please let us know, and we will support you.
Working in our stores:
Our stores are dynamic, community-focused environments where food and service are our passion. As a Services Assistant, you’ll be key to delivering an outstanding shopping experience.
Eligibility:
- Must be above the school-leaving age in your country School leaving age - GOV.UK.
- If working hours include before 6am or after 11pm, you must be at least 18 years old.
- Must have the Right to Work in the UK.
Services Assistant employer: Sainsburys
Contact Detail:
Sainsburys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the ins and outs of what we offer will help you provide better recommendations to customers and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills. Since the role involves addressing questions and handling complaints, being able to demonstrate your ability to remain calm and helpful in challenging situations will set you apart.
✨Tip Number 3
Show your flexibility and willingness to learn. Highlight any past experiences where you've adapted to new roles or technologies, as this aligns perfectly with our need for team players who can work across different areas of the store.
✨Tip Number 4
Engage with our community. If you have experience volunteering or working in community-focused environments, share those stories. It demonstrates your commitment to creating a welcoming atmosphere for customers.
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, teamwork, and problem-solving. Use specific examples that demonstrate your ability to work in a fast-paced environment and your enthusiasm for helping customers.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and your eagerness to learn new skills. Mention how you align with Sainsbury's values, such as being friendly and proactive, and provide examples of how you've successfully handled customer interactions in the past.
Showcase Your Flexibility: Emphasise your willingness to work flexibly across different areas of the store. Highlight any previous experiences where you adapted to changing circumstances or took on various roles within a team.
Prepare for Digital Tools: Since the role involves using digital tools and technology, mention any relevant experience you have with similar systems. If you're not familiar with certain tools, express your eagerness to learn and adapt quickly.
How to prepare for a job interview at Sainsburys
✨Show Your Enthusiasm
As a Services Assistant, being friendly and welcoming is key. Make sure to express your enthusiasm for helping customers during the interview. Share examples of how you've gone above and beyond to assist others in previous roles.
✨Demonstrate Problem-Solving Skills
Employers are looking for proactive individuals who can handle complaints and resolve issues effectively. Prepare a few scenarios where you successfully solved a problem or handled a difficult situation, showcasing your ability to think on your feet.
✨Familiarise Yourself with Products and Services
Knowledge about the products and services offered is crucial. Before the interview, take some time to research Sainsbury's offerings, including promotions and the On-demand grocery service, so you can discuss them confidently.
✨Highlight Flexibility and Teamwork
Being comfortable in a fast-paced environment and working flexibly across the store is essential. Share experiences that demonstrate your adaptability and ability to work well within a team, as this will resonate with what they value in a colleague.
