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- Tasks: Support customers at checkouts and assist with Click & Collect parcels.
- Company: Join Sainsbury’s, a community-focused retailer with a vibrant team culture.
- Benefits: Enjoy discounts, free food, generous holidays, and pension contributions.
- Why this job: Be the special ingredient in creating amazing shopping experiences for customers.
- Qualifications: Must be enthusiastic, flexible, and ready to learn new skills.
- Other info: Great opportunities for career growth and a commitment to inclusivity.
What you’ll be doing:
- Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help
- Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels.
- Build great knowledge about our products, services and promotions to help provide recommendations
- Dealing with complaints, refunds, shelf tickets and advertising
- Working flexibly across the store as needed
What makes a great Sainsbury’s Colleague:
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
- Takes responsibility for owning tasks and uses initiative to solve problems
- Always prepared to work flexibly and productively across the store to a high standard – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
Qualifications
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Responsibilities
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Services Assistants, you’ll be the special ingredient that provides the very best shopping experience for our customers.
Eligibility
- You must be above the school-leaver age in your country (School leaving age – GOV.UK)
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
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Services Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sainsbury’s values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since the role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show your flexibility! Sainsbury’s loves team players who can adapt to different roles. Be prepared to discuss how you can handle various tasks and work across different areas of the store when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Sainsbury’s family. Don’t wait too long, as positions can close quickly!
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping customers shine through. We want to see that you’re genuinely excited about the role and ready to be part of our team!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples that demonstrate your ability to thrive in a fast-paced environment.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Services Assistant role.
Apply Early!: Our vacancies can close quickly, so don’t wait around! Head over to our website and submit your application as soon as you can to increase your chances of joining our fantastic team.
How to prepare for a job interview at Sainsbury's
✨Know the Role Inside Out
Before your interview, make sure you understand what a Services Assistant does at Sainsbury’s. Familiarise yourself with the responsibilities like serving customers, handling complaints, and using digital tools. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Customer Service Skills
Since this role is all about helping customers, think of examples from your past experiences where you've provided excellent service. Be ready to discuss how you handled difficult situations or went the extra mile for someone. This will demonstrate your enthusiasm for customer care.
✨Emphasise Teamwork and Flexibility
Sainsbury’s values teamwork and flexibility, so be prepared to talk about times when you've worked well in a team or adapted to changing circumstances. Highlight your ability to take initiative and solve problems, as these traits are essential in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or how Sainsbury’s supports its colleagues. This shows that you’re engaged and serious about contributing to the company’s success.