Services Assistant

Overview

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Working in our stores: our stores are fast-paced environments where no two days are the same and food is our passion. They are at the heart of the local community, providing outstanding value, unbeatable quality and great service. As one of our Services Assistants, you’ll be the special ingredient that provides the very best shopping experience for our customers.

Eligibility

• You must be above the school-leaver age in your country (School leaving age – GOV.UK).
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

What you’ll be doing

• Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks, or even our petrol stations, supporting with any questions and proactively offering help.
• Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels.
• Build great knowledge about our products, services and promotions to help provide recommendations.
• Dealing with complaints, refunds, shelf tickets and advertising.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Thrives in a fast-paced, physical and high-energy environment and enjoys being part of a team.
• Takes responsibility for owning tasks and uses initiative to solve problems.
• Is flexible and able to work across the store to a high standard; fully trained in a variety of skills with opportunities to learn and develop.
• Comfortable learning to use new digital tools and technology to do the job well.
• Has great attention to detail, keeps the store clean and clutter-free, and aims to create the best shopping experience for customers.

Rewards

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks for Colleagues in all our stores.
• Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
• Pension – company matching between 4-7.5% of pension contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – offers on gym memberships, restaurants, holidays, vouchers and more.
• Wellbeing support – including free access to the Employee Assistance Programme for confidential support and guidance.

Inclusive workplace

We are committed to being a truly inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. We provide resources to help understand and support roles and teams, and internal networks to promote representation and remove barriers. We offer development opportunities, mentorship, training and career progression paths, and celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please explore our information here. Should you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.