Services Assistant

About this role

Could you be one of our Christmas champions this year? Whether you’re a Nut Roast Navigator or a Mince Pie Magician, bring your energy into the season and help us create the best Christmas possible for our customers. As a Services Assistant you’ll provide outstanding service in our fast‑paced stores, delivering a memorable shopping experience for our customers.

Eligibility

• You must be above the school‑leaver age in your country (School leaving age – GOV.UK).
• If the shifts cover hours earlier than 6am or later than 11pm, you must be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

Responsibilities

• Serve and support customers on check‑outs, self‑service tills, kiosks and petrol stations, answering questions and proactively offering help.
• Pick and select the best quality products on the shop floor for customers using our On‑Demand grocery ordering service and assist with Click & Collect parcels.
• Build great knowledge about our products, services and promotions to provide recommendations.
• Deal with complaints, refunds, shelf tickets and advertising.
• Work flexibly across the store as needed.

What makes a great Sainsbury’s colleague

• Friendly and welcoming with genuine enthusiasm for helping customers.
• Happy working in a fast‑paced, physical and high‑energy environment and thriving as part of a team.
• Take responsibility for owning tasks and using initiative to solve problems.
• Always prepared to work flexibly and productively across the store to a high standard.
• Comfortable learning to use new digital tools and technology to do your job brilliantly.
• Have great attention to detail, keeping the store clean and clutter‑free while creating the best shopping experience.

Working for us has great rewards

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4‑7.5% of your pension contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.

We are proud to offer a range of development opportunities, including mentorship, training and career progression pathways. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment, prioritising those who achieve the highest score and align closely with the essential criteria for the role.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Please note that vacancies may close quickly, so we encourage candidates to apply at their earliest convenience. If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury’s stores here.

Referrals increase your chances of interviewing at Sainsbury’s by 2x.