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For Companies At a Glance
- Tasks: Support customers at checkouts, kiosks, and petrol stations while ensuring a great shopping experience.
- Company: Join Sainsbury’s, a leading retailer known for quality products and exceptional service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team in a fast-paced environment with opportunities for growth and learning.
- Qualifications: Must be above school-leaver age; 18+ for certain shifts; Right to Work eligibility required.
- Other info: We celebrate diversity and offer mentorship and career progression opportunities.
What you’ll be doing:
- Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help
- Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels.
- Build great knowledge about our products, services and promotions to help provide recommendations
- Dealing with complaints, refunds, shelf tickets and advertising
- Safely moving and retrieving trolleys in our customer car parks
- Working flexibly across the store as needed
What makes a great Sainsbury’s Colleague:
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
- Takes responsibility for owning tasks and uses initiative to solve problems
- Always prepared to work flexibly and productively across the store to a high standard – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Qualifications
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
As part our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Responsibilities
Our stores are fast-paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Services Assistants, you’ll be the special ingredient that provides the very best shopping experience for our customers.
Eligibility
- You must be above the school-leaver age in your country School leaving age – GOV.UK
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
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Services Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury’s products and services. Knowing the ins and outs of what they offer will not only help you answer customer queries but also show your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills. Since the role involves a lot of interaction with customers, consider role-playing scenarios with friends or family to build your confidence in handling various situations, including complaints.
✨Tip Number 3
Be prepared to demonstrate your flexibility. Think of examples from your past experiences where you successfully adapted to changing circumstances or took on different tasks, as this is a key quality they are looking for.
✨Tip Number 4
Show your enthusiasm for teamwork. During any discussions or interviews, highlight your ability to work well in a team environment, as this is crucial for thriving in the fast-paced atmosphere of a Sainsbury’s store.
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualities Sainsbury’s is looking for in a Services Assistant. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for customer service and teamwork. Use specific examples from your past experiences to demonstrate your ability to thrive in a fast-paced environment and your commitment to providing excellent service.
Highlight Relevant Skills: Make sure to emphasise skills that are particularly relevant to the role, such as problem-solving, attention to detail, and adaptability. Mention any experience you have with digital tools or technology, as this is important for the position.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are key traits for a Services Assistant.
How to prepare for a job interview at Sainsbury's
✨Show Your Enthusiasm
Make sure to express your genuine enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to assist customers, as this aligns perfectly with what Sainsbury’s is looking for.
✨Demonstrate Flexibility
Be prepared to discuss your ability to work flexibly across different areas of the store. Highlight any past experiences where you adapted quickly to changing tasks or environments, showcasing your versatility.
✨Know the Products
Familiarise yourself with Sainsbury’s products, services, and current promotions. Being able to recommend items or provide insights during the interview will demonstrate your commitment and readiness for the role.
✨Problem-Solving Mindset
Prepare to discuss how you handle complaints or difficult situations. Share specific examples of how you've used initiative to solve problems in the past, as this is a key quality for a Services Assistant.