At a Glance
- Tasks: Assist customers at checkouts, kiosks, and with Click & Collect orders.
- Company: Join Sainsbury's, a community-focused retailer passionate about food and service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Other info: Flexible shifts and opportunities for career progression available.
- Why this job: Be part of a dynamic team, learn new skills, and make a real impact.
- Qualifications: Must be above school-leaver age and eligible to work in the UK.
What you’ll be doing:
- Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help
- Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels.
- Build great knowledge about our products, services and promotions to help provide recommendations
- Dealing with complaints, refunds, shelf tickets and advertising
- Safely moving and retrieving trolleys in our customer car parks
- Working flexibly across the store as needed
What makes a great Sainsbury’s Colleague:
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
- Takes responsibility for owning tasks and uses initiative to solve problems
- Always prepared to work flexibly and productively across the store to a high standard - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks - provided for Colleagues in all our stores
- Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury's stores here.
Responsibilities
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Services Assistants, you’ll be the special ingredient that provides the very best shopping experience for our customers.
Eligibility:
- You must be above the school-leaver age in your country School leaving age - GOV.UK
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
Qualifications
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
As part our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Services Assistant in Exeter employer: Sainsbury's
At Sainsbury's, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every day brings new challenges and opportunities. Our Services Assistants play a crucial role in delivering outstanding customer experiences, supported by comprehensive training and generous benefits including discounts, free meals, and a commitment to employee wellbeing. With a focus on inclusivity and personal growth, we empower our colleagues to thrive in a fast-paced environment while making meaningful contributions to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Services Assistant in Exeter
✨Tip Number 1
Familiarise yourself with our products and services before your interview. Knowing the ins and outs of what we offer will not only impress us but also help you answer questions more confidently.
✨Tip Number 2
Showcase your customer service skills during the interview. Think of examples from previous experiences where you went above and beyond to help a customer, as this role is all about providing an outstanding shopping experience.
✨Tip Number 3
Be prepared to discuss how you handle fast-paced environments. We want to see that you thrive under pressure and can adapt quickly to changing situations, so share any relevant experiences you have.
✨Tip Number 4
Demonstrate your flexibility and willingness to learn new skills. Mention any past roles where you had to take on various tasks or learn new technologies, as this shows you're ready to embrace the diverse responsibilities of a Services Assistant.
We think you need these skills to ace Services Assistant in Exeter
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and skills required for the Services Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement:Write a personal statement that reflects your enthusiasm for working in a fast-paced environment and your passion for customer service. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Skills:Make sure to emphasise skills that are particularly relevant to the role, such as teamwork, problem-solving, and attention to detail. Mention any experience you have with digital tools or technology, as this is important for the position.
Proofread Your Application:Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are key traits for a Services Assistant.
How to prepare for a job interview at Sainsbury's
✨Show Your Passion for Food
Since food is at the heart of the role, express your enthusiasm for it during the interview. Share any relevant experiences or favourite products that demonstrate your genuine interest in providing great service to customers.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Provide examples of how you've collaborated with others in fast-paced environments, as this role requires flexibility and teamwork to ensure a smooth shopping experience for customers.
✨Be Ready to Solve Problems
Prepare to discuss situations where you've taken initiative to resolve issues. This could involve handling customer complaints or finding solutions on the shop floor. Show that you can think on your feet and take responsibility for your tasks.
✨Familiarise Yourself with Digital Tools
Since the role involves using digital tools and technology, brush up on any relevant skills beforehand. Mention any experience you have with similar systems, and express your willingness to learn new technologies to enhance your performance.
