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For Companies At a Glance
- Tasks: Support customers at checkouts, kiosks, and assist with Click & Collect parcels.
- Company: Join Sainsbury’s, a leading retailer known for quality products and excellent service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team, learn new skills, and make a real impact in your community.
- Qualifications: Must be above school-leaver age and eligible to work in the UK.
- Other info: Flexible shifts in a fast-paced environment with opportunities for growth and development.
What you’ll be doing:
- Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help
- Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels.
- Build great knowledge about our products, services and promotions to help provide recommendations
- Dealing with complaints, refunds, shelf tickets and advertising
- Working flexibly across the store as needed
What makes a great Sainsbury’s Colleague:
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
- Takes responsibility for owning tasks and uses initiative to solve problems
- Always prepared to work flexibly and productively across the store to a high standard – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
Qualifications
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range ofenhanced discretionary leave for families, as well as support for carers. We provide our colleaguesresources to help themunderstand and support their role and theirteam effectively. Our internal colleague networks seek toensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Responsibilities
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Services Assistants, you’ll be the special ingredient that provides the very best shopping experience for our customers.
Eligibility:
- You must be above the school-leaver age in your country School leaving age – GOV.UK
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
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Services Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury’s products and services. Knowing the ins and outs of what we offer will not only help you answer customer queries but also show your enthusiasm for the role during any interactions.
✨Tip Number 2
Demonstrate your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you thrived under pressure, as this is a key quality we look for in our Services Assistants.
✨Tip Number 3
Showcase your problem-solving skills. Be prepared to discuss how you've handled complaints or difficult situations in the past, as this will highlight your initiative and responsibility in customer service.
✨Tip Number 4
Be ready to talk about your flexibility and willingness to learn. We value colleagues who can adapt to different roles and tasks, so think of times when you've successfully taken on new challenges or responsibilities.
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualities Sainsbury’s is looking for in a Services Assistant. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for customer service and teamwork. Use specific examples from your past experiences to demonstrate your ability to thrive in a fast-paced environment and your commitment to providing excellent service.
Highlight Relevant Skills: Make sure to emphasise skills that are particularly relevant to the role, such as problem-solving, attention to detail, and adaptability. Mention any experience you have with digital tools or technology, as this is important for the position.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are key traits for a Services Assistant.
How to prepare for a job interview at Sainsbury's
✨Show Your Enthusiasm
Make sure to express your genuine enthusiasm for helping customers during the interview. Share examples of how you've gone above and beyond to assist others in previous roles, as this aligns perfectly with what Sainsbury’s values in their colleagues.
✨Demonstrate Flexibility
Highlight your ability to work flexibly across different areas of the store. Discuss any past experiences where you adapted to changing situations or took on various tasks, showcasing your readiness to learn and develop new skills.
✨Know the Products
Familiarise yourself with Sainsbury’s products, services, and current promotions before the interview. Being able to discuss specific items or offers will demonstrate your commitment and help you stand out as a knowledgeable candidate.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role, such as handling complaints or assisting with Click & Collect parcels. Prepare responses that show your problem-solving skills and ability to remain calm under pressure.