At a Glance
- Tasks: Lead operations and change initiatives for Sainsbury's gift card programme, ensuring customer satisfaction.
- Company: Join Sainsbury's, a leading brand in the retail industry with a dynamic team.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Other info: Collaborative atmosphere with opportunities to engage across various teams.
- Why this job: Make a real impact on customer experience while driving innovation in a fast-paced environment.
- Qualifications: Proven leadership skills and experience in managing change within operations.
The predicted salary is between 60000 - 75000 € per year.
The Sainsbury’s gift card team is responsible for delivering market leading gift card and multi-retail voucher programmes for all the Sainsbury’s group brands. We are operating in a dynamic, fast-paced market and our multibrand gift card proposition gives us the potential to offer something truly distinctive to our customers.
The Senior Operations & Change Manager role is focused on ensuring programme stability, delivering continuous improvement and change initiatives along with leading the operations team to successfully manage the operational elements of the Gift Card programme. Consistently delivering outstanding customer service.
The job holder will have excellent leadership and change management skills with a focused approach to continuous improvement. In addition, they will have good functional knowledge of Sainsbury’s commercial operations and processes.
Key responsibilities include:
- Implementing business change from concept through to delivery & review, working closely with all internal and cross-functional teams to own, deliver and exceed the expected outcomes.
- Managing multiple change initiatives at any one time, working in an agile way, adapting to problems, challenges, and solutions as and when they arise.
- Ensuring new initiatives bed successfully into BAU through their team.
- Effective and robust supplier/stakeholder management to ensure we are delivering and operating effectively through our Gift Card partners.
- Creating plans to address customer pain points and improve the customer experience.
- Building great relationships within the wider business and externally to support the programme to operate at pace and help deliver our strategic ambitions.
What I am accountable for:
Operations- Leading the operations team to deliver consistent SLAs and efficiencies, always acting with a continuous improvement mindset.
- Developing the Operations Team to act with autonomy, taking full ownership of E-2-E processes.
- Driving SLA performance with suppliers and building good relationships with service delivery and procurement.
- Proactively identifying and managing risks, issues, and dependencies to swift resolution.
- Capturing operational requirements in conjunction with the team for activity requiring change.
- Deputising for Head of as appropriate with relevant support/guidance.
- Owning the change workstream, ensuring all new initiatives are reviewed and planned.
- Managing the business change of initiatives, ensuring strong engagement across all constituents.
- Building processes for change initiatives, ensuring a consistent approach and interaction with key stakeholders.
- Acting as a consultant and successfully delivering change into business and BAU activity.
What I need to know (Essential)
- Experience in leading teams and ensuring clear goal setting to deliver desired outcomes.
- Experience in interpreting a concept into a customer-friendly solution.
- Confident in creating a plan for continuous improvement.
- Ability to analyse external markets and make recommendations for the programme.
Desirable
- Appreciation of external impacts – an understanding of the UK gift card market and landscape.
- Experience of managing a commercial operations team within the gift card industry.
- Experience in managing projects and change.
Senior Operations & Change Manager employer: Sainsbury's
Sainsbury's is an exceptional employer that fosters a dynamic and collaborative work environment, particularly within the Senior Operations & Change Manager role in the Gift Card team. Employees benefit from a culture of continuous improvement, strong leadership development opportunities, and the chance to make a meaningful impact on customer experiences. With a focus on innovation and operational efficiency, Sainsbury's offers a unique opportunity to thrive in a fast-paced market while being part of a well-respected brand.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations & Change Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Sainsbury’s. A friendly chat can open doors and give you insights that might just set you apart from the crowd.
✨Tip Number 2
Prepare for the interview by understanding the gift card market inside out. Know the latest trends and challenges, and be ready to discuss how you can bring innovative solutions to the table. Show them you’re not just another candidate!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams through change and improved processes. This role is all about effective leadership, so make sure you highlight your experience in this area.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Sainsbury’s team.
We think you need these skills to ace Senior Operations & Change Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Senior Operations & Change Manager role. Highlight your leadership experience and any change management projects you've led. We want to see how your skills align with our focus on continuous improvement and customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the gift card industry and how you can contribute to our team. Be sure to mention specific examples of how you've driven operational efficiency or managed change initiatives in the past.
Showcase Your Problem-Solving Skills:In your application, don't shy away from discussing challenges you've faced and how you overcame them. We love candidates who can adapt and find solutions, so share those stories that demonstrate your agility and innovative thinking.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Sainsbury's
✨Know Your Stuff
Make sure you have a solid understanding of Sainsbury’s gift card programme and the wider market. Research their current offerings, recent changes, and any challenges they might be facing. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams through change initiatives in the past. Highlight your ability to set clear goals, drive performance, and foster a culture of continuous improvement. Be ready to discuss how you can apply these skills to lead the operations team effectively.
✨Emphasise Customer-Centric Thinking
Since the customer is at the heart of everything, come prepared with examples of how you've used customer feedback to drive improvements. Discuss specific pain points you've identified in previous roles and how you addressed them to enhance the customer experience.
✨Be Agile and Adaptable
The role requires managing multiple change initiatives simultaneously, so be ready to discuss how you prioritise tasks and adapt to challenges. Share experiences where you've had to think on your feet and how you ensured successful outcomes despite obstacles.
