At a Glance
- Tasks: Deliver friendly service, assist customers, and keep the store organised.
- Company: Join Sainsbury’s, a community-focused retailer with over 150 years of history.
- Benefits: Enjoy discounts, holiday entitlement, and support for your wellbeing.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
- Qualifications: Must be enthusiastic, flexible, and ready to learn new skills.
The predicted salary is between 18900 - 23100 £ per year.
What you’ll be doing
- Putting customers first and making them feel valued through thoughtful, friendly and helpful service.
- Ready to help wherever our customers need you most, whether that’s filling shelves, picking orders, serving customers or selling our products.
- Using and embracing digital tools to do your job well and enhance customer experience.
- Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location.
- Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers.
What it takes to be part of our team
- Friendly and welcoming, with a genuine enthusiasm for helping customers.
- Thrive working in a fast-paced, physical and high-energy environment.
- A committed team player, always willing to support colleagues and work together.
- Flexibility and willingness to work across the store and take on new challenges.
- Open to learning, developing and trying new things to improve our service.
- Confident learning to use new digital tools and technology to do your job brilliantly.
- Take pride and ownership in your work, including close attention to detail, maintaining a clean and tidy work space and always looking for ways to make our customer experience better.
Supporting you at work and beyond
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury’s every Friday and Saturday.
- Holiday entitlement - based on the hours you work.
- Enhanced Family Leave – Maternity, Paternity, Adoption and more.
- Pension and life cover – we’ll match between 4-7.5% of your pension contributions and up to 6x life cover.
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
- Other Retail savings – discounts on eating out, holidays and at other retailers.
- Physical wellbeing - cycle to work and bike rental schemes, reduced price gym access and Health/Dental cash plans.
- Mental wellbeing - 24/7 access to our Employee Assistance Programme and Online wellbeing platform.
- Financial support - interest-free season ticket loans, Pay advance, affordable loans and savings directly from your pay and financial wellbeing resources.
Responsibilities
Working in our stores, we’re proud that our stores have been at the heart of the communities they serve for over 150 years, united by a shared passion for food and putting customers first. As a Customer Assistant, you’ll be the special ingredient that helps our stores run brilliantly by bringing energy to our fast-paced environment, thriving as part of a team and embracing our commitment to give our customers everything they come to Sainsbury’s for, day in day out.
Important checks before you apply
- You must be above the school-leaver age in your country.
- You must have Right to Work eligibility in the UK.
Qualifications
An inclusive place to work and shop. We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Customer Assistant in Salisbury employer: Sainsbury's
Sainsbury's in Torquay offers a vibrant work environment where teamwork and customer service are at the heart of everything we do. As a Night Shift Trading Assistant, you'll benefit from comprehensive training, opportunities for personal growth, and the chance to make a real difference in our community by ensuring our store is well-stocked and welcoming. Join us for a rewarding experience in a supportive atmosphere that values your contributions and encourages career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Salisbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sainsbury's. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sainsbury's before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Assistant in Salisbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sainsbury's:Your cover letter is your chance to shine! Tell us why you want to work at Sainsbury's specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sainsbury's!
How to prepare for a job interview at Sainsbury's
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
