At a Glance
- Tasks: Manage gift card operations, resolve queries, and support promotional activities.
- Company: Join the dynamic Argos Gift Card team within Sainsbury’s Group.
- Benefits: Enjoy discounts, pension scheme, performance bonuses, and flexible working options.
- Other info: Great opportunity for career growth in an inclusive environment.
- Why this job: Be part of a fast-paced team delivering customer-first solutions.
- Qualifications: Experience with SKU processes and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Operations Executive - 9 month Fixed Term Contract, London or Coventry based
About the team
The Argos Gift Card team delivers market-leading gift card and multi-retail voucher solutions across the Sainsbury’s Group. Operating in a fast‑paced commercial environment, the team works closely with internal stakeholders and external B2B partners to deliver reliable, customer‑first outcomes.
More about the role
As an Operations Executive, you will play a key role in the day‑to‑day delivery of our gift card operations. You will manage a shared inbox with a 24‑hour SLA, resolve client and customer queries, process orders, invoices and credits, and support promotional activity and SKU set‑up. You’ll work across several business systems and collaborate with teams across Argos and Sainsbury’s to ensure accuracy, first‑time resolution and a consistently strong customer experience.
More about you
You are highly organised, detail‑focused and comfortable managing multiple workflows simultaneously. You communicate clearly with a range of stakeholders and take ownership of issues through to resolution. You enjoy working with data and systems, are confident validating information, and are motivated by delivering efficient, customer‑centred outcomes.
Essential criteria
- Experience with SKU set up processes
- Ability to accurately process and validate data across multiple systems
- Experience managing customer or stakeholder queries within service levels
- Confidence using business systems (e.g. Oracle, finance, order or CRM platforms)
- Clear written and verbal communication skills
- Ability to prioritise workload and manage multiple tasks concurrently
Benefits
We are committed to being a truly inclusive retailer. Benefits include colleague discounts (10% off at Sainsbury’s, Argos, TU and Habitat after 4 weeks, increasing to 15% on Fridays and Saturdays and 15% on Argos pay days), pension scheme and life cover, performance‑related bonus up to 5% of salary, annual holiday allowance with extra holiday purchase option, season ticket loans, cycle to work scheme, health cash plans, pay advance, discounts from hundreds of other retailers, employee assistance programme, maternity or adoption leave up to 26 weeks’ pay, and paternity leave up to 4 weeks’ pay.
Operations Executive employer: Sainsbury's
As an Operations Executive at Argos, you will thrive in a dynamic and inclusive work environment that prioritises employee well-being and growth. With generous benefits such as substantial discounts, a performance-related bonus, and opportunities for professional development, you will be part of a team that values collaboration and customer satisfaction. Located in either London or Coventry, this role offers a unique chance to contribute to market-leading gift card solutions while enjoying a supportive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more relaxed you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Executive role. Highlight your experience with SKU set-up processes and managing customer queries, as these are key to what we’re looking for.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've delivered customer-centred outcomes in previous roles, and don’t forget to mention your love for data and systems!
Show Off Your Communication Skills:Since clear communication is essential for this role, make sure your application is well-written and free of errors. We want to see that you can communicate effectively, both in writing and verbally, so let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and you’ll find all the details you need to complete your application smoothly.
How to prepare for a job interview at Sainsbury's
✨Know Your Operations Inside Out
Familiarise yourself with the key responsibilities of an Operations Executive, especially around managing shared inboxes and processing orders. Brush up on SKU set-up processes and be ready to discuss how you’ve handled similar tasks in the past.
✨Showcase Your Communication Skills
Since clear communication is crucial for this role, prepare examples that highlight your ability to resolve customer queries and collaborate with stakeholders. Practice articulating your thoughts clearly and concisely, as this will demonstrate your fit for the team.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple workflows and prioritise tasks. Share specific strategies or tools you use to stay organised, as this will show that you can handle the fast-paced environment of the Argos Gift Card team.
✨Get Comfortable with Data and Systems
Since the role involves working with various business systems, brush up on your experience with platforms like Oracle or CRM systems. Be prepared to discuss how you validate data and ensure accuracy, as this will be key to delivering a strong customer experience.
