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- Tasks: Select quality products for online orders and assist with customer queries.
- Company: Join Sainsbury's, a leading retailer known for quality and community service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team, learn new skills, and make customers happy.
- Qualifications: Must be above school-leaver age and eligible to work in the UK.
- Other info: Flexible shifts starting early; great for those who thrive in fast-paced environments.
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
- Build great knowledge about our products, services and promotions to help provide recommendations
- Working flexibly across the store as required
What makes a great Sainsbury’s Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
- Always ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
Qualifications
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range ofenhanced discretionary leave for families, as well as support for carers. We provide our colleaguesresources to help themunderstand and support their role and theirteam effectively. Our internal colleague networks seek toensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Responsibilities
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.
Eligibility:
- You must be above the school-leaver age in your country School leaving age – GOV.UK
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
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Online Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the ins and outs of what we offer will not only help you in your role but also impress during any discussions with us about your passion for the job.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you thrived under pressure, as this is crucial for the Online Assistant role.
✨Tip Number 3
Demonstrate your customer service skills. Be ready to share specific instances where you went above and beyond to help customers, as this aligns perfectly with our commitment to providing brilliant service.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to learn new technologies. Highlight any experience you have with digital tools, as this will show that you're ready to adapt to our systems and processes.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Online Assistant role. Emphasise your ability to work in a fast-paced environment, customer service experience, and any familiarity with digital tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Sainsbury's and how your values align with theirs, particularly around customer service and teamwork.
Highlight Flexibility and Initiative: In your application, stress your willingness to work flexible hours and your ability to take initiative. Provide examples of past experiences where you've successfully adapted to changing situations or solved problems independently.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Online Assistant position.
How to prepare for a job interview at Sainsbury's
✨Show Your Enthusiasm
Make sure to express your genuine enthusiasm for helping customers during the interview. This role requires a friendly and welcoming attitude, so share examples of how you've gone above and beyond to assist customers in the past.
✨Demonstrate Flexibility
Highlight your ability to work flexibly across different tasks and shifts. Since the job involves early morning starts and a fast-paced environment, be prepared to discuss your experience in similar situations and how you adapt to changing demands.
✨Familiarise Yourself with Technology
Since the role involves using digital tools and technology, it’s important to show that you’re comfortable with learning new systems. Mention any previous experience with technology or how you quickly adapt to new tools in your past roles.
✨Attention to Detail is Key
Emphasise your attention to detail, especially when it comes to keeping the store clean and clutter-free. Prepare to discuss specific instances where your attention to detail has positively impacted customer experience or operational efficiency.
