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- Tasks: As an Online Assistant, you'll pick and pack orders, ensuring a smooth shopping experience for customers.
- Company: Join Sainsbury's, a community-focused retailer passionate about quality food and outstanding service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support while working in a vibrant environment.
- Why this job: This role offers flexibility, teamwork, and the chance to learn new skills in a fast-paced setting.
- Qualifications: Must be above school-leaver age, with Right to Work eligibility in the UK; 18+ for certain shifts.
- Other info: We value inclusivity and provide development opportunities to help you grow your career.
Working in our stores: Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you will deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury's for.
Eligibility: You must be above the school-leaver age in your country. If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age. You must have Right to Work eligibility in the UK.
What you'll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps or providing brilliant substitutions where products are out of stock.
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
- Build great knowledge about our products, services and promotions to help provide recommendations.
- Working flexibly across the store as required.
What makes a great Sainsbury's Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team.
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks.
- Always ready to work flexibly and productively to a high standard across the store - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.
Working for us has great rewards:
- Discount card 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks - provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave.
- Pension well match between 4-7.5% of your pension contributions.
- Sainsbury's share schemes buy Sainsbury's shares at discounted prices.
- Shopping discounts special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Online Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the ins and outs of what we offer will not only help you in your role but also impress during any discussions with us.
✨Tip Number 2
Show your enthusiasm for customer service. Highlight any previous experience where you've gone above and beyond to help customers, as this aligns perfectly with our values at Sainsbury's.
✨Tip Number 3
Be prepared to discuss your ability to work in a fast-paced environment. Share examples from past roles where you've successfully managed multiple tasks under pressure, as this is crucial for the Online Assistant position.
✨Tip Number 4
Demonstrate your flexibility and willingness to learn. We value colleagues who are adaptable and eager to pick up new skills, so be ready to talk about how you've embraced change in previous jobs.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Online Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your skills, experiences, and any relevant qualifications. Emphasise your ability to work in fast-paced environments and your customer service skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service or worked effectively in a team, as these are key aspects of the job.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Sainsbury's
✨Show Your Passion for Food
Since food is at the heart of the role, express your enthusiasm for it during the interview. Share any relevant experiences or stories that highlight your passion for quality products and customer service.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to work in a fast-paced environment and your willingness to adapt to different tasks. Mention any previous experiences where you successfully collaborated with a team or took initiative to solve problems.
✨Familiarise Yourself with Digital Tools
As the role involves using technology to manage orders and routes, be prepared to discuss your comfort level with digital tools. If you have experience with similar systems, share that to show you're ready to hit the ground running.
✨Emphasise Attention to Detail
The job requires great attention to detail, especially when selecting products for customers. Be ready to provide examples of how you've maintained high standards in previous roles, ensuring quality and cleanliness.
