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- Tasks: As an Online Assistant, you'll pick and pack orders, handle customer queries, and ensure a smooth shopping experience.
- Company: Join Sainsbury's, a community-focused retailer passionate about quality food and outstanding service.
- Benefits: Enjoy a 10% discount card, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team, learn new skills, and contribute to a positive shopping experience.
- Qualifications: Must be above school-leaver age, have Right to Work eligibility, and be comfortable in a fast-paced environment.
- Other info: Flexible shifts available; early mornings required, with opportunities for career progression.
Working in our stores: Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.
Eligibility: You must be above the school-leaver age in your country. If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age. You must have Right to Work eligibility in the UK.
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery or providing substitutions if products are out of stock.
- Using a handset to plan your route around the store, manage what you need to select, and monitor your time.
- Handling customer queries, processing orders, and assisting with loading vans for home delivery.
- Providing excellent customer service by answering questions and proactively offering help.
- Building product knowledge to assist with recommendations.
- Working flexibly across store roles as needed.
What makes a great Sainsbury’s Colleague:
- Comfortable with early mornings (most shifts start at 4am) and working in a fast-paced, physical environment, both independently and as part of a team.
- Friendly, welcoming, and enthusiastic about helping customers.
- Problem-solving skills, initiative, and responsibility for tasks.
- Flexible and committed to high standards across the store; fully trained in various skills.
- Willingness to learn new digital tools and handle items up to 15KG.
- Attention to detail, maintaining a clean and organized store environment.
Working for us has great rewards: We value our colleagues and offer market-leading benefits and training:
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% at Argos on pay days.
- Free food and hot drinks for colleagues in all stores.
- Generous holiday entitlement, maternity, and paternity leave.
- Pension scheme with employer contributions of 4-7.5%.
- Sainsbury’s share schemes – discounted shares purchase.
- Shopping discounts on gym memberships, restaurants, holidays, retail vouchers, and more.
- Wellbeing support, including free access to Employee Assistance Program.
Please note that vacancies may close quickly, so early application is encouraged.
An inclusive place to work and shop: We are committed to inclusivity, supporting colleagues with family leave, carers’ resources, and internal networks to promote diversity and remove barriers. We offer development opportunities, mentorship, training, and career progression. To learn more about our inclusivity efforts, please visit our website. If you require reasonable adjustments during application or interview, please let us know, and we will support you.
Seniority level: Entry level
Employment type: Part-time
Job function: Marketing and Sales
Industries: Retail
Online Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the range of items available will help you provide better customer service and make informed recommendations during your interview.
✨Tip Number 2
Demonstrate your ability to work in a fast-paced environment. Share examples from previous jobs or experiences where you successfully managed multiple tasks under pressure, as this is crucial for the Online Assistant role.
✨Tip Number 3
Highlight your problem-solving skills. Be prepared to discuss situations where you've had to think on your feet or resolve customer issues quickly, as this will show your initiative and responsibility.
✨Tip Number 4
Show enthusiasm for teamwork and flexibility. Mention any experiences where you've collaborated with others or adapted to changing roles, as this aligns with the expectations of working across various store roles.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Online Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your skills, experiences, and any relevant qualifications. Emphasise your customer service experience and ability to work in fast-paced environments.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Sainsbury's and how you can contribute to providing excellent customer service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sainsbury's
✨Show Your Enthusiasm for Customer Service
As an Online Assistant, you'll be delivering a joyful shopping experience. Make sure to express your passion for helping customers and providing excellent service during the interview.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've handled customer queries or resolved issues in the past. Highlight your ability to think on your feet and provide solutions, as this is crucial in a fast-paced environment.
✨Familiarise Yourself with the Role
Understand the responsibilities of an Online Assistant, such as picking products and managing orders. Showing that you know what the job entails will impress the interviewers and demonstrate your commitment.
✨Emphasise Flexibility and Teamwork
This role requires working both independently and as part of a team. Share examples of how you've successfully collaborated with others and your willingness to adapt to different tasks and shifts.
