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For Companies At a Glance
- Tasks: Select and prepare quality products for online orders, ensuring customer satisfaction.
- Company: Join Sainsbury's, a leading retailer passionate about food and community.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team, learn new skills, and make customers happy.
- Qualifications: Must be above school-leaving age and have the Right to Work in the UK.
- Other info: Flexible shifts starting early; apply quickly as vacancies may close fast.
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
- Using a handset to plan your route around the store, determining what needs to be selected and managing your time to complete each shop efficiently.
- Handling customer queries behind the scenes, processing orders, and assisting in loading vans for our Home Delivery Drivers.
- Being ready to serve customers with enthusiasm, supporting their questions, and proactively offering assistance.
- Building strong knowledge about our products, services, and promotions to provide helpful recommendations.
- Working flexibly across the store as needed.
What makes a great Sainsbury’s Colleague:
- Comfortable with early morning starts (most shifts begin at 4am) and working in a fast-paced, physical, high-energy environment, often independently but also as part of a team.
- Friendly, welcoming, and genuinely enthusiastic about helping customers.
- Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
- Willing to work flexibly and to a high standard across the store, with opportunities to learn new skills.
- Comfortable learning to use new digital tools and technology, and capable of moving shopping containers weighing up to 15kg.
- Attentive to detail, keeping the store clean and organized, to create the best shopping experience for customers.
Working for us has great rewards:
- We value our colleagues highly and offer market-leading benefits and training:
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos on pay days.
- Free food and hot drinks – provided in all our stores.
- Generous holiday entitlement – based on hours worked, including maternity and paternity leave.
- Pension – we’ll match between 4-7.5% of your pension contributions.
- Sainsbury’s share schemes – buy shares at discounted prices.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
- Wellbeing support – including free access to our Employee Assistance Programme offering confidential support and guidance.
Please note that our vacancies may close quickly, so we encourage candidates to apply promptly.
An inclusive place to work and shop:
We are committed to being a truly inclusive retailer, where every colleague can achieve their potential, and every customer feels welcome. We offer support such as enhanced discretionary leave for families, resources for colleagues, and internal networks promoting diversity and inclusion. To learn more about our commitment, please visit our website. If you require any reasonable adjustments during the application or interview process, please let us know, and we will support you.
Responsibilities:
Our stores are fast-paced, community-centered environments where food is our passion. As an Online Assistant, you will deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.
Eligibility:
- You must be above the school-leaving age in your country (School leaving age - GOV.UK).
- If shifts start earlier than 6am or later than 11pm, you must be at least 18 years old.
- You must have the Right to Work in the UK.
Online Assistant employer: Sainsburys
Contact Detail:
Sainsburys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the range of items available will help you answer customer queries confidently and make informed recommendations during your interview.
✨Tip Number 2
Demonstrate your enthusiasm for customer service. Think of examples from your past experiences where you've gone above and beyond to help customers, as this aligns perfectly with what Sainsbury's values in their colleagues.
✨Tip Number 3
Be prepared to discuss your ability to work in a fast-paced environment. Share specific instances where you've successfully managed your time and tasks under pressure, as this is crucial for the Online Assistant role.
✨Tip Number 4
Show your willingness to learn new digital tools and technology. Highlight any previous experience with similar systems or your adaptability to new tech, as this will be important for managing orders and planning routes efficiently.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Online Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your skills, experiences, and any relevant qualifications. Emphasise your ability to work in a fast-paced environment and your customer service skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous experiences make you a great fit for the Online Assistant position, particularly in handling customer queries and working flexibly.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Sainsburys
✨Show Enthusiasm
Make sure to express your genuine enthusiasm for helping customers. This role is all about providing a great shopping experience, so let your passion shine through during the interview.
✨Demonstrate Flexibility
Be prepared to discuss your ability to work flexible hours and adapt to a fast-paced environment. Share examples of how you've successfully managed changing priorities in previous roles.
✨Highlight Teamwork Skills
Since this position involves working both independently and as part of a team, be ready to provide examples of how you've collaborated with others in the past. Emphasise your ability to support colleagues and contribute to a positive team atmosphere.
✨Familiarise Yourself with Products
Take some time to learn about Sainsbury's products, services, and promotions before the interview. Being knowledgeable will help you answer questions confidently and show that you're proactive about understanding the company.
