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For Companies At a Glance
- Tasks: Select quality products for online orders and assist with customer queries.
- Company: Join Sainsbury's, a leading retailer passionate about food and community.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team delivering joy to online shoppers while developing your skills.
- Qualifications: Must be above school-leaving age and have the Right to Work in the UK.
- Other info: Flexible shifts starting early; inclusive workplace with development opportunities.
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
- Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
- Handling customer queries, processing orders, and assisting with loading vans for Home Delivery Drivers behind the scenes.
- Consistently providing excellent customer service, supporting with questions, and proactively offering help.
- Building extensive knowledge about our products, services, and promotions to offer helpful recommendations.
- Working flexibly across the store as needed.
What makes a great Sainsbury’s Colleague:
- Willing to start early (most shifts begin at 4am) and work in a fast-paced, physical, high-energy environment, often independently but also as part of a team.
- Friendly, welcoming, with genuine enthusiasm for helping customers.
- Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
- Flexible and committed to working productively to a high standard across the store; fully trained in various skills with opportunities to learn and develop.
- Comfortable learning to use new digital tools and technology, and capable of moving shopping containers weighing up to 15kg.
- Attentive to detail, maintaining a clean and clutter-free store, and striving to create the best shopping experience for customers.
Working for us has great rewards:
- Discount card: 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos on pay days.
- Free food and hot drinks: Provided for colleagues in all our stores.
- Generous holiday entitlement: Based on hours worked, plus maternity and paternity leave.
- Pension: Company matches between 4-7.5% of your contributions.
- Sainsbury’s share schemes: Opportunity to buy shares at discounted prices.
- Shopping discounts: Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
- Wellbeing support: Including free access to our Employee Assistance Programme for confidential support and guidance.
Please note: Our vacancies may close quickly, so we encourage early applications.
An inclusive place to work and shop:
We are committed to being a truly inclusive retailer where every colleague can reach their full potential, and every customer feels welcome. We offer support such as enhanced discretionary leave for families, resources for colleagues, and internal networks to promote representation and remove barriers. We provide development opportunities, mentorship, training, and celebrate diversity through various initiatives. For more details on our inclusivity efforts, please visit here.
If you require reasonable adjustments during the application or interview process, please inform us, and we will support you.
Responsibilities:
Working in our stores: Our stores are fast-paced, community-centric environments where food is our passion. As an Online Assistant, you will deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.
Eligibility:
- You must be above the school-leaving age in your country (School leaving age - GOV.UK).
- If shifts include hours before 6am or after 11pm, you must be at least 18 years old.
- You must have the Right to Work in the UK.
Online Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the range of items available will help you provide better customer service and make informed recommendations during your interview.
✨Tip Number 2
Demonstrate your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you successfully managed multiple tasks under pressure, as this is crucial for the Online Assistant role.
✨Tip Number 3
Show your enthusiasm for helping customers. Prepare to discuss how you’ve gone above and beyond to assist customers in the past, as this aligns perfectly with the friendly and welcoming attitude Sainsbury's values.
✨Tip Number 4
Be ready to talk about your flexibility and willingness to learn. Highlight any experiences where you adapted to new tools or technologies, as this will demonstrate your readiness to embrace the digital aspects of the role.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Online Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since the role involves providing excellent customer service, make sure to emphasise any previous experience you have in customer-facing roles. Use specific examples to demonstrate your ability to handle queries and provide support.
Show Flexibility and Initiative: The job requires working flexibly and using initiative. In your application, mention instances where you've successfully adapted to changing situations or taken responsibility for tasks independently.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects attention to detail, which is crucial for the Online Assistant role.
How to prepare for a job interview at Sainsbury's
✨Show Your Enthusiasm
Make sure to express your genuine enthusiasm for helping customers during the interview. Companies like Sainsbury's value friendly and welcoming colleagues, so let your passion for customer service shine through.
✨Demonstrate Flexibility
Be prepared to discuss your ability to work flexible hours, especially early shifts. Highlight any previous experience in fast-paced environments where you had to adapt quickly to changing situations.
✨Familiarise Yourself with Products
Before the interview, take some time to learn about Sainsbury's products, services, and promotions. This knowledge will help you answer questions confidently and show that you're proactive about providing excellent customer service.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experiences where you successfully solved problems or handled customer queries. Being able to demonstrate your initiative and problem-solving skills will impress the interviewers.
