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- Tasks: Join us as an Online Assistant, picking orders and ensuring customer satisfaction.
- Company: Sainsbury's is a leading retailer offering groceries, clothing, and more.
- Benefits: Enjoy discounts, free food, generous holiday entitlement, and wellbeing support.
- Why this job: Be part of a dynamic team that values inclusivity and customer care.
- Qualifications: Must be comfortable with technology and able to lift up to 15kg.
- Other info: Shifts may require you to be 18+ for hours outside 6am-11pm.
Love food, shopping and fast-paced work? Joining our team as an Online Assistant could be the role for you! This is a hands-on job that makes our online customer orders happen, from the second they click the order button on our website to the moment their shopping lands on their doorstep.
As an Online Assistant you could be on the shop floor picking our customers’ orders, taking real care to select the best quality products and making every effort to give them exactly what they have asked for. Or you could be working in our online warehouse, supporting with customer queries, processing orders through the tills and even working with our online Drivers to load their vans so they’re ready to hit the road on-time.
Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and have a keen attention to detail. It’s important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.
We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!
If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:
- Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Family leave – generous maternity and paternity leave.
- Pension – Sainsbury’s will match between 4-7% of your pension contributions.
- Sainsbury’s share schemes – allowing you to buy Sainsbury’s shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Online Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with the Sainsbury's online shopping platform. Understanding how the order process works will give you an edge during interviews and show your enthusiasm for the role.
✨Tip Number 2
Highlight any previous experience in fast-paced environments, especially in retail or customer service. Be ready to share specific examples of how you've handled busy situations effectively.
✨Tip Number 3
Demonstrate your attention to detail by preparing questions about the role that reflect your understanding of the importance of quality in order picking and customer satisfaction.
✨Tip Number 4
Show your willingness to embrace technology by discussing any relevant tech skills you have. Mentioning your comfort with using new systems can set you apart from other candidates.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Online Assistant position. Highlight key skills such as attention to detail, customer service, and comfort with technology.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job. Emphasise any previous roles in customer service, retail, or fast-paced environments, and include specific examples of how you've excelled in those areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and shopping, and your enthusiasm for the role. Mention why you want to work for Sainsbury's and how you can contribute to their mission of helping everyone eat better.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the Online Assistant role.
How to prepare for a job interview at Sainsbury's
✨Show Your Passion for Food and Shopping
Since the role involves working with food and shopping, express your enthusiasm for these areas during the interview. Share any relevant experiences or stories that highlight your love for quality products and customer service.
✨Demonstrate Attention to Detail
As an Online Assistant, attention to detail is crucial. Prepare examples of how you've ensured accuracy in previous roles, whether it's picking orders or handling customer queries. This will show that you understand the importance of getting it right for customers.
✨Be Ready to Discuss Technology Skills
Comfort with new technology is key for this position. Be prepared to discuss any experience you have with online systems, order processing, or other tech tools. Highlight your ability to learn quickly and adapt to new software.
✨Prepare for Physical Demands
The job may involve lifting and moving shopping containers up to 15kg. Be honest about your physical capabilities and readiness for the demands of the role. You might also want to mention any relevant experience in similar environments.
