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- Tasks: Be the hero behind online orders, picking and packing groceries with care.
- Company: Join Sainsbury's, a leading retailer known for quality and customer satisfaction.
- Benefits: Enjoy discounts, free food, generous holidays, and a nightshift premium.
- Why this job: Fast-paced, hands-on role with a focus on teamwork and customer happiness.
- Qualifications: Must be school leaver age; 18+ for shifts outside 6am-11pm.
- Other info: Inclusive workplace committed to helping you grow and succeed.
Love food, shopping and fast-paced work? Joining our team as an Online Assistant could be the role for you! This is a hands-on job that makes our online customer orders happen, from the second they click the order button on our website to the moment their shopping lands on their doorstep.
As an Online Assistant you could be on the shop floor picking our customers’ orders, taking real care to select the best quality products and making every effort to give them exactly what they have asked for. Or you could be working in our online warehouse, supporting with customer queries, processing orders through the tills and even working with our online Drivers to load their vans so they’re ready to hit the road on-time.
Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and have a keen attention to detail. It’s important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.
We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!
If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age. Sainsbury's will only recruit individuals who have passed the school leaver's age.
Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:
- Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Family leave – generous maternity and paternity leave.
- Pension – Sainsbury's will match between 4-7.5% of your pension contributions.
- Sainsbury's share schemes – allowing you to buy Sainsbury's shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Online Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with the Sainsbury's online shopping process. Understanding how orders are processed and what customers expect can give you an edge during interviews and help you demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you successfully managed multiple tasks at once, as this is crucial for the Online Assistant role.
✨Tip Number 3
Highlight your attention to detail. Since the role involves picking orders and ensuring quality, be prepared to discuss how you ensure accuracy in your work, whether in previous jobs or personal projects.
✨Tip Number 4
Be ready to discuss your comfort with technology. As the role may involve using various systems, think of instances where you've quickly adapted to new tech or tools, which will show your readiness for the job.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what being an Online Assistant entails. Read the job description carefully and think about how your skills and experiences align with the responsibilities mentioned.
Tailor Your CV: Customise your CV to highlight relevant experience in retail, customer service, or any roles that demonstrate your ability to work in a fast-paced environment. Emphasise your attention to detail and comfort with technology.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for food and shopping, as well as your commitment to providing excellent customer service. Mention specific examples of how you've gone above and beyond in previous roles.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Sainsbury's
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone the extra mile for customers in previous roles or experiences, as this will resonate well with the company's focus on customer satisfaction.
✨Demonstrate Attention to Detail
Since the role requires a keen attention to detail, prepare to discuss specific instances where your attention to detail made a difference. Whether it's selecting quality products or processing orders accurately, highlight your ability to focus on the finer points.
✨Be Ready for Physical Tasks
As the job involves lifting and moving shopping containers, be prepared to discuss your physical capabilities. You might want to mention any relevant experience that showcases your ability to handle physical tasks comfortably.
✨Familiarise Yourself with Technology
Since the role involves working with new technology, it’s a good idea to brush up on any relevant tech skills. Be ready to talk about your experience with online systems or tools, and show your willingness to learn new technologies quickly.
