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- Tasks: Select and prepare quality products for online orders, ensuring excellent customer service.
- Company: Join Sainsbury's, a leading retailer committed to helping everyone eat better.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a fast-paced team, learn new skills, and make a positive impact.
- Qualifications: Must be 18+ for certain shifts and have the Right to Work in the UK.
- Other info: Apply early as vacancies may close quickly; inclusivity is a priority.
Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery, or providing excellent substitutions when products are out of stock.
Using a handset to plan your route around the store, including selecting items and managing your time to complete each shop efficiently.
Handling customer queries, processing orders, and assisting with loading vans for our Home Delivery Drivers behind the scenes.
Consistently providing excellent customer service, supporting customers with questions, and proactively offering assistance.
Building strong knowledge about our products, services, and promotions to offer informed recommendations.
Working flexibly across the store as needed.
What makes a great Sainsbury's Colleague:
- Comfortable with early mornings (most shifts start at 4am) and working in a fast-paced, physical, high-energy environment, often independently but also as part of a team.
- Friendly, welcoming, and enthusiastic about helping customers.
- Enjoys working in a busy environment, using initiative to solve problems, and taking responsibility for tasks.
- Flexible and productive, with a willingness to learn new skills and adapt to different roles within the store.
- Comfortable using new digital tools and technology, and able to lift shopping containers up to 15kg.
- Attentive to detail, maintaining a clean and clutter-free store, and aiming to create the best shopping experience for customers.
Working for us has great rewards:
- Discount card – 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury's on Fridays and Saturdays, and 15% off at Argos every pay day.
- Free food and hot drinks – provided in all our stores.
- Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
- Pension – company matches between 4-7.5% of your contributions.
- Sainsbury's share schemes – opportunities to buy shares at discounted prices.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
- Wellbeing support – including free access to our Employee Assistance Programme for confidential support and guidance.
Please note that our vacancies may close quickly, so we encourage candidates to apply early.
Qualifications
An inclusive place to work and shop. We are committed to being a truly inclusive retailer, where every colleague can achieve their potential and every customer feels welcome.
Our colleagues may be entitled to enhanced discretionary leave for families, support for carers, and resources to help understand and support their roles. Our internal networks promote representation and help remove barriers.
We offer development opportunities including mentorship, training, and career pathways to help our colleagues grow. We celebrate diversity through initiatives and events. To learn more about our inclusivity efforts, please visit our website.
If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.
Responsibilities
Working in our stores: Our stores are fast-paced, community-focused environments where food is our passion. As an Online Assistant, you'll deliver a positive shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury's.
If your shifts are before 6am or after 11pm, you must be at least 18 years old.
You must have the Right to Work in the UK.
About the company
Shop online at Sainsbury's for groceries, clothing, homewares, electricals, financial services, and more. Together, we're helping everyone eat better.
Online Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's product range and services. This knowledge will not only help you answer customer queries effectively but also enable you to make informed recommendations, which is crucial for the Online Assistant role.
✨Tip Number 2
Practice using digital tools and technology, as you'll be required to use a handset for planning your route around the store. Being comfortable with these tools will enhance your efficiency and show that you're ready for the fast-paced environment.
✨Tip Number 3
Demonstrate your flexibility and willingness to learn during the interview process. Highlight any past experiences where you've adapted to new roles or taken on additional responsibilities, as this aligns well with the expectations of the position.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. Being friendly and enthusiastic about helping customers is key to succeeding as an Online Assistant at Sainsbury's.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Online Assistant role. Emphasise your ability to work in a fast-paced environment, handle customer queries, and manage time effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've provided excellent customer service or worked flexibly in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as attention to detail, problem-solving, and familiarity with digital tools. These are crucial for the Online Assistant role and will help you stand out.
Show Your Flexibility: Since the role requires working early mornings and adapting to different tasks, make sure to mention your flexibility and willingness to learn new skills in your application.
How to prepare for a job interview at Sainsbury's
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Sainsbury's values friendly and enthusiastic colleagues, so let your passion for helping customers shine through during the interview.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've handled challenges in previous roles. Highlight your ability to use initiative and solve problems, as this is crucial for working efficiently in a fast-paced environment.
✨Familiarise Yourself with Products
Take some time to learn about Sainsbury's products, services, and promotions. Being knowledgeable will help you provide informed recommendations and show that you're proactive about supporting customers.
✨Emphasise Flexibility and Adaptability
Since the role requires working flexibly across the store, be ready to discuss your willingness to learn new skills and adapt to different tasks. Share examples of how you've successfully adapted to changing situations in the past.
