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- Tasks: Be the hero behind online orders, picking and packing groceries with care.
- Company: Join Sainsbury's, a leading retailer known for quality and inclusivity.
- Benefits: Enjoy discounts, free food, generous holidays, and a nightshift premium.
- Why this job: Fast-paced, hands-on work with a focus on customer satisfaction and teamwork.
- Qualifications: Must be at least school leaver age; 18+ for certain shifts.
- Other info: Active role involving lifting shopping containers up to 15kg.
Love food, shopping and fast-paced work? Joining our team as an Online Assistant could be the role for you! This is a hands-on job that makes our online customer orders happen, from the second they click the order button on our website to the moment their shopping lands on their doorstep.
As an Online Assistant you could be on the shop floor picking our customers’ orders, taking real care to select the best quality products and making every effort to give them exactly what they have asked for. Or you could be working in our online warehouse, supporting with customer queries, processing orders through the tills and even working with our online Drivers to load their vans so they’re ready to hit the road on-time.
Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and have a keen attention to detail. It’s important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.
We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!
If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age. Sainsbury's will only recruit individuals who have passed the school leaver's age.
Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:
- Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Family leave – generous maternity and paternity leave.
- Pension – Sainsbury's will match between 4-7.5% of your pension contributions.
- Sainsbury's share schemes – allowing you to buy Sainsbury's shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Online Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with the Sainsbury's online shopping process. Understanding how orders are processed and what customers expect can give you an edge during interviews, showing your enthusiasm for the role.
✨Tip Number 2
Highlight any experience you have with customer service or working in fast-paced environments. Be ready to share specific examples of how you've handled customer queries or worked under pressure.
✨Tip Number 3
Demonstrate your comfort with technology by mentioning any relevant tools or systems you've used in previous roles. This will reassure us that you're ready to adapt to our online systems quickly.
✨Tip Number 4
Show your passion for food and shopping! Being genuinely interested in the products we offer can help you connect with the team and our customers, making you a more appealing candidate.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Online Assistant position. Highlight key skills such as attention to detail, customer service, and comfort with technology.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job. Emphasise any previous roles in customer service, retail, or fast-paced environments, and include specific examples of how you've excelled in those areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and shopping, and your enthusiasm for the role. Mention why you want to work for Sainsbury's and how you can contribute to their mission of providing excellent customer service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial for the Online Assistant role.
How to prepare for a job interview at Sainsbury's
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone the extra mile for customers in previous roles, as this will resonate well with the company's focus on customer satisfaction.
✨Demonstrate Attention to Detail
Since the role requires a keen attention to detail, prepare to discuss specific instances where your attention to detail made a difference. Whether it was ensuring orders were accurate or maintaining high standards in product selection, highlight these experiences.
✨Be Ready for Physical Tasks
As the job involves lifting and moving shopping containers, be prepared to discuss your physical capabilities. You might want to mention any relevant experience that showcases your ability to handle physical tasks efficiently.
✨Familiarise Yourself with Technology
Since the role involves working with new technology, take some time to familiarise yourself with common online order systems or warehouse management tools. Being able to discuss your comfort level with technology will show that you're ready to adapt to their systems.
