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- Tasks: Be the hero behind online orders, picking and packing groceries with care.
- Company: Join Sainsbury's, a leading retailer dedicated to helping everyone eat better.
- Benefits: Enjoy discounts, free food, generous holiday, and a nightshift premium.
- Why this job: Fast-paced, hands-on role with a focus on customer satisfaction and teamwork.
- Qualifications: Must be 18+ for certain shifts; tech-savvy and detail-oriented.
- Other info: Inclusive workplace culture where everyone can thrive.
Love food, shopping, and fast-paced work? Joining our team as an Online Assistant could be the role for you! This is a hands-on job that makes our online customer orders happen, from the second they click the order button on our website to the moment their shopping lands on their doorstep.
As an Online Assistant, you could be on the shop floor picking our customers’ orders, taking real care to select the best quality products and making every effort to give them exactly what they have asked for. Or you could be working in our online warehouse, supporting with customer queries, processing orders through the tills, and even working with our online Drivers to load their vans so they’re ready to hit the road on time.
Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and have a keen attention to detail. It’s important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.
We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!
If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
Alongside a market-leading rate of pay, we also offer a great range of benefits for all our colleagues:
- Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday, and 15% off at Argos every payday.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
- Family leave – generous maternity and paternity leave.
- Pension – Sainsbury’s will match between 4-7.5% of your pension contributions.
- Sainsbury’s share schemes – allowing you to buy Sainsbury’s shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Online Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with the Sainsbury's online shopping platform. Understanding how the ordering process works will give you an edge during interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in fast-paced environments, especially in retail or customer service. Be ready to share specific examples of how you've handled busy situations effectively.
✨Tip Number 3
Demonstrate your attention to detail by preparing questions about the role that reflect your understanding of the importance of quality in order picking and customer satisfaction.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. Since you'll be working closely with colleagues and drivers, expressing your ability to work well with others can set you apart from other candidates.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Online Assistant position. Highlight key skills such as attention to detail, customer service, and comfort with technology.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the job description. Emphasise any previous roles in customer service, retail, or fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and shopping, and your enthusiasm for the role. Mention specific examples of how you’ve demonstrated the required skills in past experiences.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Sainsbury's
✨Show Your Passion for Food and Shopping
Make sure to express your enthusiasm for food and shopping during the interview. Share any personal experiences or stories that highlight your love for these areas, as it will resonate well with the company's values.
✨Demonstrate Attention to Detail
Since the role requires a keen attention to detail, prepare examples of how you've successfully managed tasks that required precision in the past. This could include experiences from previous jobs or even personal projects.
✨Familiarise Yourself with Technology
As the job involves working with new technology, be ready to discuss your comfort level with various tech tools. If you have experience with online order systems or similar technologies, make sure to mention it.
✨Be Ready for Physical Tasks
Since the role may involve lifting and moving shopping containers, be prepared to discuss your physical capabilities. You might want to mention any relevant experiences that demonstrate your ability to handle such tasks effectively.
