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- Tasks: Be the hero behind online orders, picking and packing groceries with care.
- Company: Join Sainsbury's, a leading retailer known for quality and inclusivity.
- Benefits: Enjoy discounts, free food, generous holidays, and a nightshift premium.
- Why this job: Fast-paced, hands-on work with a focus on customer satisfaction and teamwork.
- Qualifications: Must be school leaver age; 18+ for certain shifts; tech-savvy and active.
- Other info: Flexible shifts available; great for students looking to earn while they learn.
Love food, shopping and fast-paced work? Joining our team as an Online Assistant could be the role for you! This is a hands-on job that makes our online customer orders happen, from the second they click the order button on our website to the moment their shopping lands on their doorstep.
As an Online Assistant you could be on the shop floor picking our customers’ orders, taking real care to select the best quality products and making every effort to give them exactly what they have asked for. Or you could be working in our online warehouse, supporting with customer queries, processing orders through the tills and even working with our online Drivers to load their vans so they’re ready to hit the road on-time.
Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and have a keen attention to detail. It’s important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.
We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!
If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age. Sainsbury's will only recruit individuals who have passed the school leaver's age.
Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:
- Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Family leave – generous maternity and paternity leave.
- Pension – Sainsbury's will match between 4-7.5% of your pension contributions.
- Sainsbury's share schemes – allowing you to buy Sainsbury's shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Online Assistant employer: Sainsburys
Contact Detail:
Sainsburys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with the Sainsbury's online shopping process. Understanding how orders are processed and what customers expect can give you an edge during interviews, showing your enthusiasm for the role.
✨Tip Number 2
Highlight any experience you have with customer service or working in fast-paced environments. Be ready to share specific examples of how you've handled customer queries or worked under pressure.
✨Tip Number 3
Demonstrate your comfort with technology by mentioning any relevant tools or systems you've used in previous roles. This will reassure us that you can adapt quickly to our online systems.
✨Tip Number 4
Show your passion for food and shopping! Being genuinely interested in the products we offer can help you connect with our mission and make a positive impression during your application process.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Online Assistant position. Highlight key skills such as attention to detail, customer service, and comfort with technology.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job. Emphasise any previous roles in customer service, retail, or fast-paced environments, and include specific examples of how you've excelled in those areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and shopping, and your enthusiasm for the role. Mention why you want to work for Sainsbury's and how you can contribute to their mission of providing excellent customer service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial for the Online Assistant role.
How to prepare for a job interview at Sainsburys
✨Show Your Passion for Food and Shopping
Since the role revolves around food and shopping, express your enthusiasm for these areas during the interview. Share any relevant experiences or stories that highlight your love for quality products and customer service.
✨Demonstrate Attention to Detail
As an Online Assistant, attention to detail is crucial. Prepare examples of how you've ensured accuracy in previous roles, whether it's picking orders or handling customer queries. This will show that you understand the importance of getting it right for customers.
✨Be Ready to Discuss Technology Comfort
The job requires working with new technology, so be prepared to discuss your experience with tech tools or systems. Highlight any instances where you've quickly adapted to new software or processes, showcasing your ability to learn and thrive in a fast-paced environment.
✨Prepare for Physical Demands
Since the role involves lifting and moving shopping containers, be honest about your physical capabilities. If you have experience in similar roles, mention it. This shows you're aware of the job's demands and are ready to meet them head-on.
